Senior Consultant

Fluent Commerce

Experience: 5+ yrs
Location: India
Job type: Full-time

Required skills

Gen AI tools (Claude Code, Cursor, Copilot)
BPM automation tooling
Event Driven Architecture
Enterprise Architecture Integration Patterns
JSON
GraphQL
REST APIs
Java
React
CI/CD
Maven
Bitbucket Pipelines
Github Actions

About the role

The Senior Consultant will be responsible for guiding and advising Delivery Partners and clients at all stages of a Fluent Commerce OMS implementation project. From early discovery, through build & test and Go Live, the senior consultant participates as a key Fluent stakeholder, assisting the Delivery Partner and the Client in requirement gathering, backlog creation, solution design, feature enablement and the promotion of best practices and standards.

The consultant also acts as a portal into the Fluent Commerce organization. The person will work closely with other Expert Services consultants and the Product and Engineering teams on best practice standards to ensure excellence in partner delivery.

This role will be based out of India and will report into the VP of Expert Services.

Key Responsibilities:

Support Fluent Commerce Delivery Partners in working with clients to perform project discovery of requirements, generate well defined product backlogs and user stories & acceptance tests.
Consistently represent the company in a professional and ethical manner.
Work with other Expert Services consultants to support client project engagements.
Work with the Expert Services and Partner Enablement teams to define new service packages and process improvements.
To be able to foresee and communicate risks, both in delivery and commercially and analyse implementation timelines.
To be a Product expert, understanding capabilities and best practices of the Fluent platform and products.
Lead project Discovery phases to elicit and document business requirements.
Review user stories (integration points, workflows etc.) & acceptance tests as required as well as work with team members from within the Partner delivery team on the same throughout the sprint.
Collaborate with the Product & Solutions teams to provide input on the Product roadmap collated from Fluent Commerce Delivery Partners and clients.
At times prepare project audits and assessments of the partner implementation for the client prior to launch focusing on technical and business requirements.
Using Gen AI tools for daily tasks ranging from research, data gathering, report generation as well as building explorative tools and UIs for our internal and external use.

Skills, Knowledge & Expertise:

Minimum 5-8 years as a Consultant in complex commerce/digital projects either as vendor professional services or systems integrator
Have knowledge of SLDC including agile delivery, especially experience with backlog development, user story writing/reviews, effort estimation reviews and sprint planning
Experience within multiple complex multi-vendor digital-oriented project implementations
Solutioning within the software product framework and bespoke customisation to meet client needs
Leading and Planning Solution Workshops
Producing and/or reviewing functional specifications, solution blueprints, solution architecture diagrams
Solution Scoping and Estimation
Knowledge transfer, coaching and training Delivery Partner Business Analysts on the Fluent platform
Excellent communication and presentation skills
Attention to detail, problem solving and strong analytical thinking
Distributed Order Management, PIM, WMS, Global Inventory Management, Customer Service tooling, Payments, Carriers, Returns/Supply Logistics

Exposure to and preferably experience in:

Use of Gen AI tools for task automation and explorative work (e.g. Claude Code, Cursor, Copilot)
BPM automation tooling: workflow designers
Event Driven Architecture
Enterprise Architecture Integration Patterns
JSON
GraphQL and REST APIs
Java and React development
CI/CD and DevOps automation (e.g. Maven, Bitbucket Pipelines, Github Actions)

Will ideally have experience in one or more of these OMS platforms:

Fluent Commerce
Manhattan
IBM Sterling
Mainstreet OMS
Order Dynamics
Carrier Management Software: ShippIt, Metapack, Temando

Job Benefits:

Flexibility:

Work on your terms, when and where it suits you, while embodying our company culture.

Flexible and supportive leave policies:

Including generous paid parental leave and paid leave for your birthday so you can celebrate you.

Culture is key:

We have a great team and enjoy regular social events to foster a collaborative, supportive and fun work environment.

Advance your career:

We invest in your future by providing an allowance to help accelerate your learning and professional development.

Bring your whole self to work:

At Fluent, we strive to create and nurture a culture where every employee can bring their whole self to work, feel inspired, and empowered to do your life’s work (or be your best self).

About Fluent Commerce

Provides distributed order management software for retailers and brands.

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