Radtel India Pvt Ltd.
Website:
radtelindia.com
Job details:
Role Purpose
The Floor Sales Manager will be responsible for managing the sales floor and supervising the sales team on a day-to-day basis. The role will focus on monitoring team productivity, call activity, lead follow-ups, conversions and overall performance, while providing real-time support to the team wherever required.
Key Responsibilities
- Manage and supervise the day-to-day activities of the sales team.
- Monitor daily call volumes, follow-ups, leads and conversions of each team member.
- Track individual and overall team performance against assigned targets.
- Conduct regular floor huddles and performance reviews.
- Identify gaps in team performance and take corrective action.
- Regularly interact with team members to understand challenges, customer issues and operational difficulties.
- Assist team members with customer objections and difficult conversations.
- Join client/customer calls whenever required to support the team and improve conversion.
- Monitor lead follow-up and ensure leads are being handled within the defined timelines.
- Prepare and share daily/weekly team performance reports with management.
- Motivate the team and maintain discipline and productivity on the sales floor.
- - Handle customer escalations and coordinate with management wherever required.
- - Work closely with the sales/management team to achieve monthly revenue and conversion targets.
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