Astroscience Technologies
Website:
astroscience.com
Job details:
Company Description AstroScience Technologies India Pvt. Ltd., a subsidiary of GD Vashist Jyotish Sansthan, is a global leader in astrology consultancy and specialized software solutions. With over 17 years of research led by Gurudev Vashist, the company delivers highly precise, personalized predictions based on detailed birth information. Its proprietary software, powered by the Lal Kitab and 48,000 principles, generates comprehensive horoscopes covering key life areas such as wealth, health, career, relationships, and travel. AstroScience offers complimentary initial predictions to demonstrate value before clients opt for premium services and products. Headquartered in Mayapuri, New Delhi, India, the company is committed to delivering reliable, client-focused astrological and technological services.
Role Description The Floor Manager is responsible for overseeing daily on-site operations at the Delhi office, ensuring smooth workflow, high-quality customer interactions, and efficient use of resources. This full-time role includes supervising staff, coordinating schedules, monitoring performance, and maintaining a professional and organized environment for both team members and visitors. The Floor Manager will handle escalated customer issues, align service delivery with company standards, and support implementation of operational policies and procedures. The role also involves training and guiding team members, tracking key operational metrics, and collaborating with management to improve customer satisfaction and overall service quality.
Qualifications
- Strong focus on Customer Satisfaction and Customer Service, with the ability to handle queries, resolve issues, and maintain a positive client experience.
- Excellent Communication skills, including clear verbal and written communication, active listening, and the ability to coordinate across teams.
- Experience in Operations Management, including floor supervision, resource allocation, scheduling, and adherence to processes and quality standards.
- Proven ability in Training, coaching, and mentoring team members to improve performance and service delivery.
- Relevant experience in a customer-facing or operations-focused role, preferably in consulting, retail, technology, or service environments.
- Strong organizational and problem-solving skills, with attention to detail and the ability to make timely decisions in a fast-paced setting.
- Comfort working on-site in Delhi, India, with flexibility to adapt to business needs and peak work hours.
- Graduate degree in any discipline; a background in business, management, or hospitality is an advantage.
Click on Apply to know more.