IT Support Analyst, Atlanta

Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded.

We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity

At Flock Safety, the Technology Experience team is a trusted partner, dedicated to empowering our colleagues with the technology and support they need to succeed. We strive for seamless user experiences, proactive problem-solving, and a commitment to staying ahead in the ever-evolving tech landscape.

The IT Support Analyst will play a vital role in ensuring the smooth operation of our technology infrastructure and providing exceptional support to our colleagues, primarily within our Atlanta offices. This position is responsible for maintaining accurate hardware inventory, managing the new hire laptop deployment process, providing first-level technical support, and ensuring the security and compliance of our endpoint devices.

The Skillset

• 1-3 years of experience in an IT support role.
• Associate's or Bachelor's degree in Information Technology or a related field, or equivalent experience.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and basic networking concepts.
• Experience with MDM solutions (e.g., Kandji, Jamf) is a plus.
• Familiarity with endpoint security software and patch management processes.
• Excellent problem-solving and troubleshooting skills.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks and manage time effectively.
• Customer-focused with a professional and empathetic demeanor.
• Ability to work independently and as part of a team.
• Must be able to lift and move computer equipment as needed.
• Experience with IT ticketing systems (e.g., Jira Service Management, ServiceNow).
  
  

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

The First 30 Days

• Become familiar with the IT environment and team.
• Understand the hardware inventory management process and tools.
• Begin contributing to Tier 1 support and in-office assistance.
  
  

The First 60 Days

• Independently manage the new hire laptop provisioning process.
• Actively contribute to maintaining hardware inventory accuracy.
• Increase proficiency in resolving Tier 1 support tickets.
  
  

90 Days & Beyond

• Ensure consistent accuracy of hardware inventory and MDM compliance.
• Independently handle a wider range of Tier 1 support issues and in-office requests.
• Contribute to improving IT processes and documentation.
  
  

The Interview Process

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way.

• Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are.
• The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field.
• The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners.
  
  

Salary & Equity

In this role, you’ll receive a starting salary between $80,000 and $105,000 as well as Flock Safety Stock Options.

The Perks

🌴Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Compensation Range: $80K - $105K

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together.