Customer Service Representative

Join Flipkart, India leading e-commerce company, as a Customer Service Representative and embark on a rewarding career in customer support. This entry-level position is perfect for freshers who are enthusiastic about providing exceptional service and making a positive impact on our customers shopping experiences. As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless shopping experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information regarding products, services, and order statuses. Troubleshoot and resolve customer issues, ensuring a high level of satisfaction. Document and escalate complex issues to the appropriate departments. Follow up with customers to ensure their concerns have been addressed. Maintain up-to-date knowledge of Flipkart products, services, and policies. Continuously strive to improve personal performance and customer satisfaction. Required Skills and Qualifications: Excellent verbal and written communication skills in English. Strong problem-solving abilities and attention to detail. Ability to handle high-pressure situations with a calm and professional demeanor. Basic computer skills and proficiency in using customer service software. Willingness to learn and adapt to new technologies and processes. Positive attitude and a commitment to delivering exceptional customer service. Experience: No prior experience required; however, previous experience in customer service or retail is a plus. Freshers with a passion for customer service are encouraged to apply. Working Hours: Flexible working hours, including evenings and weekends as required. Full-time and part-time positions available. Knowledge, Skills, and Abilities: Strong interpersonal skills and ability to build rapport with customers. Ability to work independently and as part of a team. Effective time management and organizational skills. Capable of handling multiple tasks and priorities efficiently. Proficiency in using Microsoft Office Suite and other relevant software. Benefits: Competitive salary and performance-based incentives. Comprehensive training program and career development opportunities. Health and wellness benefits, including medical and dental coverage. Employee discounts on Flipkart products. Work-from-home options available. Friendly and inclusive work environment. Why Join: Be part of a dynamic team at one of India top e-commerce platforms. Gain valuable experience and grow your career in customer service. Work in a supportive environment that values innovation and continuous improvement. Enjoy a competitive benefits package and a positive work-life balance.

Flipkart, India leading e-commerce company