About the role
You will be a vital member of our engineering team as an associate engineer, helping to create and execute technical solutions for our company. This entry-level role is intended to give you practical experience in a range of engineering domains, enabling you to advance your career within our organization. Working closely with seasoned engineers, you will acquire important knowledge and skills in your field.
Provide 24/7 IT Support via Chats, Tickets, and Calls
L1 Support for Frequently used applications like MS Office, Zoom, VPN, Box, SharePoint etc.
First point of contact to handle IT issues from internal users
Troubleshoot technical issues through remote desktop connection
Modify email distribution list permissions
Modify Active Directory groups
Software installations and Repairs
Document the issues correctly, Handle/escalate the tickets promptly in Ticketing tool like service-now
Maintain Service Level Agreement for all the tickets
Prompt response to the emails received in the shift
About the company
We're the manufacturing partner of choice that helps a diverse customer base design and build products that improve the world. We love to hear your thoughts, comments and ideas so feel free to like, share and comment away. Any question or opinion is good to go as long as it is respectful and falls within the scope of this page. Derogatory comments, spam and unsolicited selling are not welcome here and such posts will be removed.
