About the role
The "Associate Engineer – Global IT Helpdesk" will be based in Chennai , reporting to Senior Manager.
What a typical day looks like:
Provide 24/7 IT Support via Chats, Tickets, and Calls
L1 Support for Frequently used applications like MS Office, Zoom, VPN, Box, SharePoint etc.
First point of contact to handle IT issues from internal users
Troubleshoot technical issues through remote desktop connection
Modify email distribution list permissions
Modify Active Directory groups
Software installations and Repairs
Document the issues correctly, Handle/escalate the tickets promptly in Ticketing tool like service-now
Maintain Service Level Agreement for all the tickets
Prompt response to the emails received in the shift
The experience we're looking to add to our team:
BE/B.Tech, BSC/MSC(IT & Computer science), BCA/MCA Graduates – with no standing arrears and 60% and above throughout the academics.
Experience should be 0-2yrs.
Should be willing to work in rotational shifts (including night shifts).
Should possess good communications Skills.
Should have experience or knowledge in IT Service Desk / Technical troubleshooting.
Basic understanding on Operating System (Win 10 & 11).
Basic Networking knowledge
Basic knowledge of email clients, MS Office, Office 365
Ability to execute normal tasks with little supervision
Creative and innovative thinker
Problem Resolution Skills
Customer Service Oriented
International BPO background will be an additional advantage
This job is sourced from a job board