About the role
The Shop Foreman – Truck Center is responsible for overseeing daily shop operations, managing repair orders from start to completion, and ensuring high-quality service delivery. This role provides technical leadership to technicians, coordinates workflow, and ensures efficient communication between customers, technicians, and support staff. The Shop Foreman plays a key role in maintaining productivity, safety, and service excellence.
What you'll do
- Open, manage, and close all repair orders from start to finish
- Prepare accurate repair estimates and communicate findings with customers in a timely manner
- Coordinate closely with the Parts Department to ensure parts availability and minimize downtime
- Monitor shop workflow and assign work to technicians to maximize efficiency and productivity
- Provide diagnostic and technical support to technicians as needed
- Perform quality control inspections on completed repairs to ensure work meets company standards
- Maintain clear and consistent communication between technicians, customers, and support staff
- Assist in training, mentoring, and developing technicians to improve skill levels and performance
- Ensure proper documentation of all repairs and services performed
- Assist Service Manager in meeting departmental productivity and profitability goals
- Maintain clean, organized, and safe shop environment
- Follow and enforce company safety procedures and policies
- Assist with prioritizing emergency and high-priority repairs
- Monitor technician performance and provide feedback to Service Manager
Qualifications
- 5+ years of heavy truck or diesel repair experience preferred
- Previous leadership or foreman experience preferred
- Strong diagnostic and troubleshooting skills
- Knowledge of truck systems including diesel engines, electrical, brakes, suspension, and driveline
- Strong organizational and multitasking abilities
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Computer proficiency and experience with shop management software preferred
Physical Requirements
- Ability to stand, walk, bend, and lift up to 50 lbs
- Work in shop environment including exposure to noise, heat, and heavy equipment
- Occasional extended hours based on business needs
Work Environment
- Truck service and repair shop environment
- Fast-paced, deadline-driven atmosphere
- Interaction with technicians, customers, and management