Rig Logistics Inc
Website:
riglogistics.com
Job details:
Company Description Rig Logistics Inc. provides comprehensive supply-chain management services, including intermodal drayage, general freight, logistics, dedicated service, temperature-controlled food service, and dry van transport. The company emphasizes a proactive approach, focusing on preventing issues before they impact customers. Dispatch and maintenance operations run 24/7, enabling fast responses to weather, construction, and seasonal demand changes. Rig Logistics follows strict safety protocols and maintenance schedules to protect assets and uphold service quality. This commitment to prevention and safety allows the company to deliver reliable, cost-effective value to its customers.
Role Description The Fleet Dispatcher is a full-time, on-site role based in the Mohali district. This role coordinates daily truck and driver assignments, ensuring efficient routing and on-time pickups and deliveries across various service lines. The Fleet Dispatcher monitors traffic, weather, and operational conditions, adjusting schedules and routes to minimize delays and maintain service quality. Day-to-day tasks include communicating with drivers and customers, updating dispatch systems, resolving issues during transit, and collaborating with maintenance and safety teams to keep equipment and operations running smoothly. The role requires clear, professional phone and in-person communication, accurate documentation, and consistent attention to safety and customer satisfaction.
Qualifications
- Candidates should possess strong Dispatching skills, including route planning, load assignment, and real-time coordination.
- Candidates should possess excellent Customer Service and Customer Satisfaction skills to handle inquiries, resolve issues, and support client needs.
- Candidates should possess clear Communication and professional Phone Etiquette skills for interacting with drivers, customers, and internal teams.
- Candidates should possess basic computer literacy and experience with dispatch or transportation management systems.
- Relevant experience in trucking, logistics, or fleet operations is highly beneficial.
- Strong time management, problem-solving abilities, and the capacity to work in a fast-paced, 24/7 operational environment are expected.
- A high school diploma or equivalent is required; additional training or coursework in logistics or transportation is an asset.
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