Support Agent (Remote)

ABOUT THE TEAM

Flashy Node was developed in early 2022 by two brothers with the goal of helping people build their dreams and work alongside them to make them a reality. Our mission is to make quality hosting services affordable, seamless, and available to everyone. At Flashy Node, we know the client is important, which is why we work every day to provide top-tier support, day or night, so your questions never go unanswered.

ABOUT THE ROLE

We're looking for a driven individual that wants to work at a startup and watch it grow. This role requires quick thinking, hustle, the ability to adapt to change, and extensive technological skills in the field of hosting services. You will be responsible for answering questions, brought to you by clients via our ticketing systems, in a respectable amount of time. You will collaborate with other departments and use various resources to better the customer experience and efficiently answer questions.

WHAT YOU'LL BE DOING

• Respond in a respectable manner to support tickets.
• Relay troubleshooting procedures to clients in need of assistance.
• Install and configure plugins for clients.
• Collaborate with other departments to spot trends in customer needs.

REQUIRED CRITERIA

• 16 years of age or older
• A friendly, optimistic, and energetic attitude
• A customer-first mindset
• The willingness to learn and not be afraid to ask for help
• Experience with one or more of our services
• The ability to communicate effectively

BENEFITS

• Competitive pay
• Flexible schedule
• Development opportunities
• Team collaboration
• Discounted services

ACCESSIBILITY NOTICE
Flashy Node is committed to being an accessible, equal-opportunity employer. If you feel this application formation is troublesome for you or require accommodations, please email admin@flashynode.com

ADDITIONAL INFORMATION
Please ensure that your resume is attached and all of the information is up to date.
If you do not receive a response within two weeks, please consider yourself denied.

If you get accepted, a member of HR will contact you through Discord DMs, so please keep your DMs open and check them regularly.