Staff Technical Writer

From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven. About the Role Fivetran's documentation receives rave reviews from our customers—it is a core part of our product. The Technical Communications Team owns technical documentation and in-product text. Our globally distributed team of technical writers collaborates with product managers, engineers, designers, and support to produce world-class documentation and UI copy that helps our customers succeed. As a Staff Technical writer, your mission is to make Fivetran docs a shining beacon of documentation excellence. You will write and edit documentation that empowers our customers to use Fivetran and understand how our product works. You'll collaborate with engineers, product managers, support engineers, and other technical writers. You join a friendly team of technical writers distributed among our international offices. This is a full-time position based out of our Bangalore office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team. Technologies You'll Use Markdown, GitHub, IDE, OpenAPI, Height, Slack, Google Workspace What You'll Do Write, review, and standardize product documentation and release notes Maintain and enhance REST API documentation to ensure clarity and accuracy Use a docs-as-code approach, collaborating with engineers and product managers Improve documentation quality through regular reviews and edits Develop and maintain an intuitive information architecture for easy navigation Collaborate with technical writers to refine standards, style, and terminology Act as a writing resource for other teams Contribute to style guides and templates Skills We're Looking For 6-9 years of experience writing about software or cloud applications for a developer audience Proven experience documenting REST APIs for developers Excellent English grammar, writing, and editing skills Ability to craft clear, concise technical documentation Strong skills in information architecture and technical editing Collaborative experience in globally distributed teams Strong organization, adaptability, and customer empathy Agility to manage multiple initiatives concurrently in a cross-functional environment Bonus Skills​ SaaS and Agile environment experience Familiarity with docs-as-code, GitHub, Markdown, CLI, HTML, OpenAPI, and tools similar to Postman. Knowledge of Python or Java, SQL, data pipelines, and cloud warehouses

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.