Product Operations Manager - SaaS Connectors

From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven. About the Role Fivetran's SaaS Connector group builds and maintains the hundreds of connectors that keep our customers' data flowing. As a Product Operations Manager, Connectors you will own the day-to-day rhythms and tooling that let the Connector PMs ship fixes, enhancements, and new features quickly and safely. You'll combine rigorous process management with hands-on technical chops to keep customer-visible quality high while unblocking the team to move fast. This is a full-time position based out of our Bangalore office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team. Technologies You'll Use Jira, GitHub, SQL, Slack, Google Workspace, Looker, Sigma, Zendesk, Salesforce, AI tools (e.g., GitHub Copilot, ChatGPT, Claude), and an internal Fivetran connector observability platform. What You'll Do Manage the Feature Requests Pipeline Triage and assign feature requests, and partner with Product Management, Engineering to remove bottlenecks and keep delivery on track. Oversee the entire lifecycle of feature requests while applying strong project-management discipline to maintain clear timelines, aligned stakeholders, and well-managed expectations. Own Team Process & PDLC Design and run weekly stand-ups, backlog refinement, and monthly business reviews while building an evolving metrics cadence that equips product managers with timely, actionable insights to drive better outcomes. Lead Customer-Facing Communications Own and facilitate customer communications as part of managing the feature lifecycle. Ensure messaging reflects Fivetran's voice and tone, and proactively coordinate with Support and Engineering to minimize customer impact and support volume. Spearhead Internal Tooling Workflows Build and automate internal tools using AI/no-code tools (e.g., Slack/Jira bots, SQL checks, dashboards) that reduce friction in the product development lifecycle. Focus on enabling product managers to operate with more speed, visibility, and self-serve insight. Automation & AI governance Identify and build high-leverage automations (e.g., release-note generation, support triage, customer feedback tagging) to reduce manual work and accelerate delivery. Champion responsible AI usage by establishing scalable frameworks for prompt engineering, output review, and operational monitoring.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.