Maven Workforce Inc.
Website:
mavenworkforce.com
Job details:
Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad
Must have skills:
- Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting
Good to have skills:
- Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.)
Experience: 8+ years
Educational Qualification: MBA from a tier 1 institute
Roles & Responsibilities:
- Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs.
- Create business case and strategic transformation roadmap based on market trends.
- Help sell and deliver Five9 contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations.
- Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties.
- Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management.
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