Cloud Support Engineer

The Cloud Support Engineer will be responsible for providing exceptional technical support to our customers. You will work closely with our product and engineering teams to resolve complex issues and ensure our customers have a seamless experience with our cloud contact center solutions. In this role, you will be responsible for troubleshooting, root cause analysis, and providing solutions to customer challenges. You will also participate in the development of knowledge base articles and training materials to help our customers and internal teams. The ideal candidate will have strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Five9 is the leading provider of cloud contact center software for the digital enterprise. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers of all sizes create exceptional customer experiences.