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Oversee the parts sales process from start to finish.
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Body Shop Parts Experience Preferred
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Communicate with staff and customers in a friendly and professional manner.
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Converse effectively/efficiently regarding customer parts status.
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Read and understand the parts catalog when looking up and speaking to specific parts.
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Answer phone calls, provide price quotes and other information to customers.
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Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
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Provide high level service to both internal and external customers.
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Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.
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Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
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Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
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Make sure all internal requests for parts are billed on service repair order.
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Receive payment from retail customers or obtains credit authorization.