About the role
Role: Dietitian (Chat Support)
Location: Remote
Job Type: Fulltime
About Fitelo:
Fitelo is a fast-paced Indian D2C Health-tech startup looking to hire senior talent. It is an AI powered online platform for weight loss and chronic disease management. The company was founded with a vision to help customers take the healthier route by eating right, staying active and building healthy habits. It has grown exponentially with strong unit economics and is now looking to expand its team across multiple roles.
Specifically, this role will involve:
● Providing expert consultations to clients via chat, answering queries, and offering advice on diet plans, supplements, and lifestyle changes their primary dietitian is unavailable.
● Ensuring quick response times while considering client history before offering recommendations.
● Coordinating with internal support teams (Tech, Product, E-commerce, etc.) to resolve non-diet-related issues.
● Maintain accurate and detailed records of all client interactions and sales activities in the CRM system.
● Ensuring maximum empathy and professionalism in client interactions to enhance customer experience.
Ideal candidate will have:
● Prior experience in chat support or customer-facing roles is preferred.
● Strong technical expertise in weight management and disease management diet planning.
● Effective English writing skills are essential, especially for international sales, ensuring professional and clear communication with clients.
● Passion for health and wellness, committed to helping clients achieve their health goals.
● Eagerness to work in a fast-paced dynamic environment for a rapidly growing company.
● High visibility and unlimited growth potential.
● Willingness to learn and work on additional technologies and platforms.
● Excellent communication and interpersonal skills to build strong relationships with clients.
● Strong organizational and time-management skills to manage client interactions effectively.
● Ability to work independently and as part of a team.
Qualifications:
● Bachelor's or Master's degree in Nutrition or Dietetics. Additional requirements:
● Comfortable working alternate Sundays and rotational shifts (6 AM - 3 PM & 3 PM - 12 AM).
● BYOD- Bring your own Laptop and Mobile Device.
About the company
Fitelo is a fast-paced Indian D2C Health-tech startup looking to hire senior talent. It is an AI powered online platform for weight loss and chronic disease management. The company was founded with a vision to help customers take the healthier route by eating right, staying active and building healthy habits. It has grown exponentially with strong unit economics and is now looking to expand its team across multiple roles.