POSITION SUMMARY:
Under general supervision, performs dispatching and office administrative duties in support of campus safety operations; receives various security-related campus information by telephone, radio and/or other sources; contacts and dispatches security personnel to campus areas; contacts emergency responder agencies when needed; provides information to students, staff, visitors and outside agencies regarding areas of assignment; performs a variety of office administrative duties; and performs related work as assigned.
ESSENTIAL FUNCTIONS:
Receives information regarding campus security issues by telephone, radio or other sources; notifies and dispatches campus security officers to campus locations as needed. o Monitors emergency fire and intruder alarm systems; monitors emergency calls; contacts outside agencies and alerts appropriate personnel as necessary. o Answers multiple non-emergency lines and calls for assistance; provides routine information to the public; screens and directs calls to other staff. o Enters security incident data into a record management system; prepares reports. o Serves as an information resource regarding programs; assists students, staff and the public in the interpretation and completion of parking and citation-related forms; handles complaints effectively and courteously in person and on the telephone. o Conducts various transactions with students, staff, vendors and the general public in matters requiring a detailed knowledge of policies, procedures, rules, regulations and activities, particularly related to areas of assignment. o Maintains campus lost and found. o Performs genera{ clerical and office work, including typing, proofreading, filing, checking and recording information. SECONDARY FUNCTIONS: a Other duties as may be assigned by Shift Captain and/or Chief.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES: o Good verbal, written and other interpersonal skills. o Ability to work effectively as a team or independently, with minimum supervision. o Security supervisory experience preferred. o Proficient knowledge of Microsoft Office (Word and Excel). .
Experience working in a university or college setting, preferably, in the area of campus security or public safety, preferred. o Must possess proficient report writing skills. o Good problem solving and conflict resolution skills.
ORGANIZATIONAL RESPONSIBILITY: No direct reports.