CLUB MEMBERSHIP - MEMBERSHIP ASSISTANT (FRONT DESK)

Are you a hospitality professional with experience in Membership and have a passion for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Membership assistant.

This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today!

 ABOUT FISHER ISLAND CLUB HOTEL & RESORT

Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do.

It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities.

The Member Assistant are driven individuals focused on building long-term, value-based member relationships that enable achievement of acquisition and retention goals. The Member Assistant creates, maintains Membership information to deliver results at or above company expectations.

 

The Membership Assistant is responsible for assisting with administrative and sales support tasks relating to Membership. In the absence of Membership Director, the Membership Assistant meets with prospects, obtain information, answers question and gives club tours.

 

This position plays a key role in the daily interaction and direction of all Cub members/Vendors/staff. All tasks and assignments encompassing this position are to be performed in aim of achieving all Departmental/Club operational objectives at the highest level in support of the vision of Fisher Island Club.

 

In accordance with Fisher Island Club's philosophy, all team members work together sharing in a common goal of a successful and innovative club. Team members are to demonstrate integrity, fairness and honesty. These are our core values that we will live by in our daily interaction with all our external and internal members, guests and customers.

Job Summary: 

Position provides administrative support to the Director of Membership, Member Relations Manager, and Board of Directors. Maintaining efficient operations of the Club Membership office while adhering to strict confidentiality with highly sensitive information.

Primary Responsibilities:

 

•    Answer telephones, return calls and reply to correspondences and faxes in a timely and professional manner.

•    Responds to inquiries via email, phone, or in person to support daily operations.

•    Assist with members’ inquiries and provides information and direction to appropriate departments.

•    Schedule appointments and take messages for follow through.

•    Connects with Member Relations Manager to maintain accurate records and files and orders office supplies as needed.

•    Manage paper and electronic office files and office supplies.

•    Creates, maintains, and updates the membership files

•    Adheres to strict confidentiality concerning all Club related matters

•    Communicates with co-workers, management, members, guests, and others in a courteous and professional manner.

•    Conforms with and abide by all regulations, policies, safety rules and guidelines, work procedures, and instructions.

Skills and Abilities Required:

•    Must be professional, have the ability to maintain confidential information.

•    Excellent communication skills, both oral and written. 

•    Must be highly organized and detail oriented. 

•    Proficient in Microsoft Word, Excel, Publisher, PowerPoint, Outlook with accurate typing abilities. 

•    Effective use of time and efficient multi-tasker; flexible in work habits and work schedule. 

•    Ability to operate all office equipment

•    Must be able to work a flexible schedule, occasional evenings or holidays may be required as needed.

Computer, Education and Experience Required:

Two years of college preferred. Requires three years of previous related administrative experience.

Working Conditions:

Inside/outside office; extended periods of walking/standing/sitting are required.

Physical Demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk, see and hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. 

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship