Senior Lead Analyst - Product Support( Service desk/ITIL V3, USA shift)

Apply for Senior Lead Analyst - Product Support( Service desk/ITIL V3, USA shift) job with FIS Global in Westend Center I, S.No.169/1, FLR 7, Sector II, Aundh, Pune- 411007, Maharashtra, India. Browse and apply for Client Services jobs at FIS Global. Your main responsibilities would be to be the first point of contact for all client requests related to User Access Management. Principal Responsibilities: The successful candidate will be involved in all the following aspects of the role: User Access Provisioning: Process requests for new user accounts, modifications, and deactivations in a timely and accurate manner. Assessing and determining the access levels required for different users based on their roles and responsibilities Monitoring and Logging: Monitoring and logging access activities to identify any unauthorized access attempts Access Reviews: Conduct regular access reviews to ensure that users have the appropriate level of access based on their roles and responsibilities. Compliance: Ensure compliance with internal policies, procedures, and regulatory requirements related to user access management. Documentation: Maintain comprehensive documentation of access management processes, procedures, and changes. Training and Support: Provide training and support to end-users and other stakeholders on access management policies and procedures. Process Improvement: Recommending and implementing improvements to access management processes and systems Incident Management: Investigate and resolve access-related incidents and issues, escalating to the appropriate teams as necessary.

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor's 500® Index.