Customer Service Associate II

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS? About the role: As a Customer Service Associate - Consumer, you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers via telephone, IM and email, and support all our major client groups: banking, payments and investments. What you will be doing: • Start date April 14, 2025 • Training onsite 8am - 5pm Monday through Friday for four (4) weeks • Working a schedule of 7am - 4pm Monday through Friday; working onsite 3-days a week in Little Rock, AR • Provide excellent customer service to high-value clients • Assisting with account and product inquiries while also performing account maintenance • Establish a professional rapport with each client • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues • Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems What you will need: • The ability to work in a fast-paced environment • Excellent verbal and written communication skills as well as above average computer abilities • High school diploma or GED • Experience working in a high-volume call center preferred Added bonus if you have: • Banking experience is preferred

FIS is a leading provider of technology solutions for merchants, banks and capital markets firms globally. Our 55,000 people are dedicated to advancing the way the world pays, banks and invests.