Director of Product

This is a remote position. Location: North America / Remote First Due's cutting-edge Fire and EMS software solution provides an end-to-end platform for thousands of Fire and EMS agencies across North America. We're searching for a strategic, customer-focused, and results-driven Director of Product to lead the vision, planning, and execution of First Due's industry-leading public safety solution. Key Responsibilities As the Director of Product, you will own and drive the product vision, strategy, and roadmap for a group of modules within the First Due platform. You'll lead a team of product managers, partner with engineering, design, marketing, and sales, and play a critical role in shaping the future of our platform and customer experience. You will: Define and execute a data-driven, compelling, future-focused product strategy aligned with company goals and customer needs Manage, mentor, and grow a team of product managers and product experts, providing leadership, performance management throughout the product development lifecycle Own the product roadmap and backlog; ensure features are delivered on time and within scope using PM best practices and tools Partner with Client Success, Professional Services, and Support to research, translate, and deeply understand customer pain points and translate those points into product solutions; strategically partner with customers and partners to design and develop best-in-class product features Work closely with Product Development, Sales and Marketing, using product management best practices and expertise to deliver forward-thinking, customer-focused, innovative and scalable products; support product launches and work with Sales and Marketing on positioning, messaging, and enablement. Build data-driven frameworks to measure success; define, track, and report on product KPIs to continuously optimize product outcomes using data and customer feedback. Use cutting-edge machine learning and AI-driven technology and tools to optimize Product workflows and enhance product functionality, performance, and scalability.

First Due is re-imagining public safety by providing a modern cloud-based platform that allows agencies to run their entire operation in one place. As the fastest-growing end-to-end software solution for public safety, First Due is the industry leader in transforming community safety technology through next-generation technology and innovation.