Job Title: Head of Catering & Events
Location: Warren Street Hotel, New York City, NY
Company: Firmdale Hotels
Reports To: General Manager
Supervises: Events Account Manager (direct), Events Operations Manager (dotted line)
About Firmdale Hotels
Firmdale Hotels is an internationally acclaimed group of luxury boutique hotels, celebrated for their distinctive design, vibrant atmosphere, and exceptional guest experiences. The Whitby Hotel, located in the heart of Manhattan, reflects Firmdale’s signature style—where creativity, service excellence, and attention to detail come together to deliver unforgettable stays and events.
Position Overview
The Head of Catering & Events is responsible for leading, developing, and growing a service- and profit-driven Events Department at The Whitby Hotel. This role requires a strategic and hands-on leader who can drive revenue, cultivate client relationships, and ensure flawless execution of all events while fostering a culture aligned with Firmdale’s high standards of service and creativity.
Primary Responsibilities
Business Development & Revenue Growth
- Partner closely with the VP of Sales to convert leads into strong client relationships and confirmed business
- Actively prospect, solicit, and grow local corporate catering accounts through sales calls, networking, trade shows, and on-site entertainment
- Build and maintain relationships with key clients and stakeholders within the local business community
- Develop budgets and forecasts; implement strategies to meet and exceed revenue goals
Event Planning & Execution
- Oversee the full lifecycle of events from booking through execution
- Ensure accurate and timely preparation of Banquet Event Orders (BEOs)
- Finalize event requirements while identifying upselling opportunities to maximize revenue
- Collaborate with Sales and Events teams to optimize function space usage
- Review all function setups to ensure client satisfaction at the start of each event
- Address challenges proactively and ensure seamless event delivery
Operations & Collaboration
- Maintain in-depth knowledge of hotel facilities, event spaces, and operational capabilities
- Communicate effectively across all departments to ensure alignment and execution excellence
- Ensure accuracy of event billing and conduct final bill reviews
Leadership & Team Development
- Recruit, interview, and onboard top talent for the Events team
- Lead, mentor, and develop a high-performing Event Management team
- Conduct performance reviews and annual appraisals
- Address team challenges and resolve conflicts with professionalism
- Identify training needs and support ongoing professional development
Qualifications
Education & Experience
- Bachelor’s degree (BA/BS) in Hospitality, Business, or related field
- Minimum of 6 years of experience in Catering & Event Management, preferably within a 4- or 5-star hotel environment
- Proven track record of delivering exceptional guest experiences and driving revenue growth
- Demonstrated leadership experience managing and developing teams
Skills & Competencies
- Passion for hospitality, catering, and client relationship building
- Exceptional communication skills (verbal and written)
- Strong organizational, problem-solving, and multitasking abilities
- Detail-oriented with a results-driven mindset
- Ability to build and maintain effective relationships across diverse teams
Physical & Work Requirements
- Ability to work on a computer and manage detailed documentation
- Prolonged standing, walking, bending, and desk work as needed
- Regular communication in person, via phone, and in writing
- Flexible schedule including evenings, weekends, and holidays
Why Work for Firmdale Hotels NYC
- Join a globally recognized luxury boutique hotel group known for design innovation and service excellence
- Work in inspiring, beautifully curated environments that celebrate individuality and creativity
- Be part of a collaborative and inclusive culture that values employee input and growth
- Opportunities for career advancement within a respected international brand
- Competitive salary and comprehensive benefits package
- Play a key leadership role in delivering extraordinary events and memorable guest experiences in New York City
How to Apply
Please submit your resume outlining your relevant experience and leadership approach to catering and events.
Become part of Firmdale Hotels and help shape exceptional, world-class events in one of New York City’s most distinctive luxury properties.