Role & Responsibilities :
The Legal Process & Vendor Management Executive will be responsible for managing the entire legal process related to debt collection using outsourced legal vendors. This role includes identifying and allocating accounts for legal action, coordinating with legal vendors, maintaining MIS and analytics on legal activities, and ensuring smooth communication between the collections team and external legal partners.
A) Legal Process Management:
• Identify and allocate accounts requiring legal action based on delinquency trends and
internal guidelines.
• Share relevant account details with legal vendors and ensure timely processing of legal
notices and filings.
• Track and monitor the progress of legal actions, ensuring adherence to timelines and
compliance requirements.
• Ensure all legal cases and escalations are properly documented and reported.
B) Vendor Coordination & Billing:
• Liaise with external legal vendors to ensure effective and timely handling of legal cases.
• Review and validate vendor invoices, ensuring accuracy in billing and compliance with
agreed-upon service terms.
• Monitor vendor performance and escalate issues as necessary.
• Ensure all legal expenses are within budget and justified as per company policies.
C) MIS & Data Analysis:
• Maintain and update MIS related to all legal activities, tracking key performance metrics.
• Conduct regular analysis of legal trends, case outcomes, and vendor efficiency to support
decision-making.
• Provide periodic reports and insights to senior management on legal case statuses and
recoveries.
D) Cross-Functional Coordination:
• Work closely with the internal collections team to align legal actions with overall recovery
strategies.
• Act as a communication bridge between the collections team and legal vendors to ensure
smooth execution of processes.
• Ensure all stakeholders are regularly updated on case progress and any potential risks.
Qualifications & Experience:
• Bachelor's degree in Law, Business Administration, Finance, or a related field.
• 3+ years of experience in legal process management within collections or financial services.
• Strong understanding of debt recovery legal frameworks and regulatory compliance.
• Experience in vendor management and MIS reporting is preferred.
Skills & Competencies:
• Excellent analytical and problem-solving skills.
• Strong communication and negotiation abilities.
• Proficiency in MS Excel and other data analysis tools.
• Attention to detail and ability to handle multiple tasks simultaneously.
• Ability to work in a fast-paced, deadline-driven environment.
Key Performance Indicators (KPIs):
• Percentage of cases successfully escalated and resolved through legal action.
• Efficiency in legal vendor coordination and timely case processing.
• Accuracy and timeliness of MIS reporting.
• Compliance with legal and regulatory requirements.