Revolut
Website:
revolut.com
Job details:
About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.
We’re looking for a Subject Matter Expert with experience in financial investigations to lead complex cases. You'll manage risks and make independent decisions on case resolutions, in addition to assisting with process optimisation and procedures updates.
Up to shape what's next in finance? Let’s get in touch.
What You’ll Be Doing
- Performing risk assessment of complex financial crime cases, such as money laundering, fraud, TF, etc.
- Providing expertise on high-risk cases escalated from the business
- Enhancing analytical and investigative functions within a FinCrime team
- Ensuring alignment of procedures with external regulations and internal policies
- Providing high-quality and timely independent advice on FinCrime risks
- Working closely with team leads to achieve department goals
- Cooperating with vendor partners
- Collaborating cross-functionally to enhance processes and reduce volumes
What You'll Need
- A bachelor's degree (must be able to provide a certificate)
- Fluency in English (C1+ level)
- 5+ years (external) in financial crime
- Experience of working in a regulated or policy driven environment (e.g. financial institutions, law enforcement, a regulatory body or a financial intelligence unit)
- Understanding of investigative methodologies evidenced with previous experience of having used analytical tools (e.g. spreadsheets, filters, pivots, network charts)
- Proven ability to apply critical thinking to real-life scenarios, identifying root causes, and proposing effective solutions
- Exceptional communication skills and ability to translate complex concepts into clear instructions for non-expert audience
- Ability to work with multiple stakeholders and take ownership of assigned workload
Nice to have
- Familiarity with cross-border financial crime legislation and local compliance guidelines
- Prior experience in conducting risk assessments
- Proven ability to develop operational guidance and facilitate training for less experienced team members
- An industry-recognised certification, such as ICA or ACAMS
- A degree or equivalent in a STEM subject
- Fluency in other languages
- SQL Skills
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important notice for candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.
- Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
- Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice
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