IT Service Desk Engineer (Jr-L1)

Actively monitor IT dashboards such as Grafana, Prometheus, ELK, or SIEM tools. Detect and log alerts, anomalies, or system events in the incident management system. Perform initial triage and basic troubleshooting as per SOPs. Escalate unresolved or critical issues to L2/L3 SMEs within defined SLA timelines. Maintain accurate incident logs, updates, and resolution notes. Check server and application health using predefined scripts and monitoring tools Restart basic services or processes as instructed in SOPs Assist in routine checks (backups, patching status, server availability, endpoint monitoring). Verify deployment or scheduled jobs completion and escalate failures. Monitor SIEM dashboards for potential threats or security alerts. Log suspicious events and escalate to SOC analysts. Follow basic cybersecurity incident playbooks. Work closely with DevOps, Network, and Security teams to ensure smooth escalation and knowledge sharing. Update SOPs, knowledge base articles, and shift handover logs regularly Work in shift rotations to ensure 24/7 coverage.

Finclutech as an organization caters to the Fintech requirement for customers in Banking and Financial sector. With industry standard expertise, we prioritize on customer requirements, with technical consultation. With a multi-cultural environment, we have talents from all parts of the Globe, bringing in their vast experience and knowledge, helping our customer achieve and adapt to the latest technology, keeping them ahead of their competition.