User Experience Designer, Borrower Portal

About Us

At Finance of America, we help homeowners unlock the joy that comes from realizing the full potential of their retirement. Many people have significant wealth tied up in their homes and want to use it meaningfully in their next chapter. Our unique range of reverse mortgages allow homeowners 55+ to access that wealth while maintaining control over their home and financial future. With options tailored to their unique goals, we provide the financial flexibility they need to move forward with confidence.

Finance of America is guided by five values: We are customer obsessed, they are why we exist. We raise the bar. We take extreme ownership. We practice genuine collaboration. And we unleash our excellence. Together we are actualizing our vision to be the most beloved brand for homeowners in their next chapter.

To learn more about us, visit www.financeofamerica.com.

Purpose of Role

Responsible for designing and optimizing the user experience for our customer-facing portal. Collaborates closely with the product, engineering, legal, and content teams to enhance usability, increase engagement, and create frictionless digital experiences that empower borrowers. Plays a critical role in improving self-service capabilities, streamlining key user journeys, and ensuring a seamless, accessible design for a diverse audience. Works to help borrowers confidently explore financial options and complete necessary actions with ease.

Expectations

• Drives the feature-level end-to-end design process, from user research and initial concept ideation to high-fidelity UI and final implementation.
• Designs intuitive, user-friendly interfaces that improve key metrics such as engagement, self-service adoption, and task completion rates.
• Partners with cross-functional teams, including product managers, engineers, legal, and content, to execute user-centric solutions aligned with business goals.
• Conducts user research, usability testing, and behavioral analysis to inform design decisions and iterate on the experience.
• Optimizes key workflows and interactions to reduce friction and enhance borrower satisfaction.
• Utilizes data and qualitative insights to continuously refine and improve user journeys.
• Maintains and contributes to Symphony, our design system, ensuring consistency across the borrower portal experience.
• Participates in weekly design critiques, sharing feedback and contributing to a culture of continuous improvement.
• Advocates for accessibility (WCAG compliance) and inclusivity, ensuring all users can effectively interact with the portal.
• Stays updated on industry trends, competitor experiences, and best practices to drive innovation.
• Performs other duties as assigned.

Reports To:

• SVP, User Experience Design

Qualifications

Qualifications – Education Requirements

• Bachelor's Degree

Qualifications – Education – Field(s)/Profession(s)

Qualifications – Experience/Skills/Competencies

• Minimum 4 years of UX design experience, with a focus on customer portals, web applications, or fintech experiences. Background or experience in the financial technology (fintech) industry preferred.
• A passion for solving complex user challenges and delivering seamless self-service experiences.
• Strong understanding of interaction design, usability principles, and accessibility best practices.
• Data-informed approach to design, with KPIs focused on improving engagement and task completion rates.
• Proficiency in Figma (or equivalent tools) for wireframing, prototyping, and UI design.
• Experience with responsive design and mobile-first UX principles.
• Ability to work closely with cross-functional teams, including product managers, engineers, legal, and content to deliver high-impact solutions.
• Strong communication skills to advocate for user needs and present design decisions effectively.
• Ability to manage multiple projects in a fast-paced, Agile environment.
• Comfortable navigating ambiguity and making informed design decisions with evolving information.
• Knowledge of design systems and the ability to maintain and contribute to evolving them, when appropriate.
• Portfolio showcasing shipped work, your design process, problem-solving skills, and impact on business goals.

Compensation

The base salary range for this position is ($85,300 - $142,100) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate’s work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP.

Additional Information

The application deadline for this job opportunity is 5/19/2025.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.