Lynx
Website:
getlynx.co
Job details:
About Lynx Automation:
Lynx Automation is a fast-growing, venture-backed SaaS startup. We are at the forefront of innovating how IOT influences real estate. Lynx integrates with 300+ smart devices and automates property management for apartment-hotels, vacation rentals, hotels, and apartment communities. Lynx powers properties in 200 cities and 5 countries.
Location: Anywhere in the world. Should be comfortable working in the ET timezone.
We are looking for a seasoned Finance & Billing Support Specialist (Remote) with a focus on Accounts Receivable.
Qualifications and Skills:
- Must have a Bachelor's degree in Commerce or Accounting
- 3-5 years of experience as a customer support specialist.
- 1+ years of experience with email or chat-based experience.
- 2+ years of experience in finance/invoice-based support.
- Familiarity with recurring invoicing and one-time service invoices.
- Must have used any ticketing tool like Zendesk, Freshdesk, Helpscout, Zoho, Groove, etc.
- Must have used an accounting tool like Xero, Quickbooks, Sage, Netsuite, etc. to find and create invoices, create credit notes
- Must have used a payment processor tool like Stripe, Square, PayPal, Autorize.net, Braintree, etc.
Responsibilities and Duties
- Email and call Support.
- Answer and Resolve Finance/invoice-related questions.
- Add, Edit, and Delete customer contacts
- Provide invoice copies, account statements when requested.
- Explaining invoices, providing partial or full refunds, and generating account statements.
- Process refund, create overpayment when necessary.
- Setting up customer billing accounts based on contract pricing and explaining contract details upon customer request.
- Following up with customers for past-due payments, collecting payment, and initiating the account suspension process when necessary.
- Generating financial reports and supporting the sales commission process.
- Work with customers requesting cancellation and persuade them to continue using our software
- Should be comfortable with working in ET timezone.
- Remote- Work from anywhere.
- Must have at least worked with a US/Canada business or companies
Sales Commission & Partner Management (30%):
- Prepare and manage sales commission files.
- Generate and analyze partner-related financial reports.
- Address and resolve any billing issues or penalties related to partners.
Click on Apply to know more.