WHITELION
Website:
whitelion.in
Job details:
Job Title: Field Service Engineer
Function: Service Dep.
Reporting To: Manager
Base Location: As per requirement
Education: Any Graduate in Electrical
Experience (in years): 0 to 2 Yrs.
Role Description
Job Responsibilities:
- When you get a call from the Surat Service Centre, you will have to be ready to serve the client.
- Keep ready all the models required, tester, DMM, screwdriver, PP, Clamp meter, warranty certificate, Service Visiting Cards, HL in your tool bag.
- Go to the repairing stock centre to pick up the material.
- Make an entry into the “Material Transaction Book” by yourself.
- Also, keep a small vacuum machine in case of a mocha service.
- Don’t forget the quotation paper of the client in case of installation.
- Reach on time on site. Or if you are going to be late, then at least inform your head with a reason.
- As and when you reach the site, ask for a warranty certificate/invoice in case of a complaint.
- If you get it, then first send a photo of it to your head for registration.
- If they do not have these things, then ask them to get them from the seller.
- Clearly tell them you cannot serve them until you get the invoice or certify in any emergency.
- But yes, if you get the call to serve him from the senior, then serve them even without certify or invoice.
- Then first clear them about the charges, if it is any. And ask them to pay. If they are ready to pay then only you replace or repair the product. And before repairing or replacing, prove to them the real fault of their switches so that they can have a clear idea.
- If the customer asks for a service charge receipt, inform to Surat service canter they will provide you with a soft copy of it.
- Never get angry with any customers. Always be a gentle man.
- Make a humble relationship with the customer and their family.
- Call the Surat service centre while leaving the site for verification.
- Always give service visiting cards on site for future communication, and also inform them about this.
- When you complete your visits, again go to the repair stock canter to return the material and make an entry into their book by yourself.
Click on Apply to know more.