Mukunda Foods
Website:
mukundafoods.com
Job details:
We are seeking a skilled and customer-focused Field Service Engineer to join our growing service team. The ideal candidate will have hands-on experience in installing and servicing kitchen chimneys and hobs, ensuring high customer satisfaction through prompt, professional support.
Key Responsibilities:
• Perform on-site installation of kitchen chimneys and hobs at customer premises.
• Conduct routine maintenance, service, and repairs for installed units.
• Provide technical assistance and educate customers on safe and proper usage.
• Ensure installations comply with standard safety and brand protocols.
• Maintain service records using mobile apps or service logs.
• Handle customer complaints or escalations and resolve them efficiently.
• Coordinate with the service center and regional office for spare parts or escalated technical support.
• Follow up for feedback and satisfaction rating after job completion.
• Adhere to daily schedules and complete assigned service tickets on time.
Required Qualifications:
• Diploma/ITI in Electronics, Electrical, Mechanical, or a relevant field.
• 1–3 years of hands-on experience in chimney and hob installations and servicing.
• Experience with brands like Elica, Faber, Kaff, Glen, Hindware, etc., is a plus.
• Familiar with basic wiring, ducting, gas connection, and mounting processes.
• Ability to read installation manuals and follow technical instructions.
Key Skills:
• Technical troubleshooting and repair
• Excellent communication and customer handling
• Time management and documentation
• Problem-solving mindset
• Polite and professional demeanor
Other Requirements:
• Must own a two-wheeler with valid driving license.
• Willing to travel extensively within assigned region.
• Knowledge of local language is preferred (based on region).
• Familiarity with using mobile service apps for job updates.
What We Offer:
• Competitive salary + Travel allowance + Incentives
• On-the-job training and skill development
• Career growth in India's fast-growing smart appliance sector
• Opportunity to work with an innovative startup reshaping home cooking
Click on Apply to know more.