Autoprint Machinery Manufacturers Pvt Ltd
Website:
autoprint.net
Job details:
Role Overview
The Field Service Engineer will be responsible for machine installation, commissioning, troubleshooting, service support, and sales support activities for digital finishing machines within the assigned territory.
Key Responsibilities
- Install, commission, and demonstrate digital finishing machines at customer locations.
- Provide preventive and breakdown maintenance support to customers.
- Diagnose and troubleshoot mechanical, electrical, and control-related issues.
- Attend customer service calls and ensure timely resolution of technical problems.
- Train customers and operators on machine operation, maintenance, and basic troubleshooting.
- Conduct machine inspections and recommend necessary service or replacement of components.
- Coordinate with the internal service, sales, and technical teams for effective customer support.
- Provide technical support to the sales team during customer visits, product demonstrations, and machine evaluations.
- Support installation and commissioning of machines at new customer sites.
- Maintain service reports, installation reports, and customer visit records.
- Travel extensively within the assigned territory as required.
Requirements
Required Skills
- Good knowledge of mechanical and electrical systems.
- Basic understanding of sensors, motors, drives, control panels, and automation systems.
- Ability to read and understand mechanical drawings and electrical wiring diagrams.
- Strong troubleshooting and problem-solving skills.
- Good communication and customer-handling skills.
- Willingness to travel extensively for customer service and installation activities.
- Ability to work independently at customer locations.
Preferred Profile
- 2–5 years of experience in field service, machine installation, commissioning, or maintenance.
- Experience with industrial machinery, printing/finishing equipment, automation machinery, or similar capital equipment will be an advantage.
- Candidates with hands-on experience in both mechanical and electrical troubleshooting are preferred.
Benefits
Incentive
Click on Apply to know more.