Basil
Website:
basil.health
Job details:
About the Role
We are looking for a proactive, highly organized, and customer-focused Sales & Client Relations Executive to drive the end-to-end sales of BASIL's machine business. This role requires someone who can confidently manage the complete sales lifecycle—from lead generation to deal closure—while ensuring seamless coordination with clients, vendors, and internal teams for smooth post-sales operations.
The ideal candidate is an excellent communicator, relationship builder, and problem solver who can manage multiple stakeholders while maintaining exceptional customer experience.
Key Responsibilities
End-to-End Machine Sales
- Generate and qualify leads through various channels
- Conduct product demonstrations and presentations for prospective clients.
- Understand client requirements and recommend suitable machine solutions.
- Prepare quotations, proposals, and commercial offers.
- Negotiate and close sales while achieving monthly and quarterly targets.
- Maintain accurate sales pipeline and follow-up records.
Client Relationship Management
- Build and maintain long-term relationships with prospective and existing clients.
- Act as the primary point of contact for machine-related queries.
- Ensure timely resolution of customer concerns by coordinating with internal teams.
- Conduct regular follow-ups to improve customer satisfaction and identify upselling opportunities.
Backend Sales Coordination
- Coordinate internally for machine deployment, installation, and onboarding.
- Ensure all documentation, agreements, invoices, and order confirmations are completed accurately.
- Track installation timelines and ensure smooth execution.
- Maintain client databases, contracts, and sales records.
Supply Chain & Operations Coordination
- Coordinate with the operations and supply chain teams to ensure timely dispatch of machines and consumables.
- Monitor inventory requirements for machine-related products.
- Track deliveries and ensure timely replenishment of supplies.
- Resolve operational issues by collaborating with relevant stakeholders.
Vendor Management
- Coordinate with external vendors for procurement, servicing, logistics, and maintenance.
- Ensure timely communication and execution with all vendors.
- Maintain strong vendor relationships to support uninterrupted operations.
Offers & Commercial Coordination
- Manage pricing, promotional offers, and sales campaigns for machine clients.
- Coordinate with internal stakeholders for approvals and execution of offers.
- Ensure clients receive timely communication regarding new products, schemes, and promotions.
Reporting & MIS
- Maintain accurate CRM and sales reports.
- Prepare weekly and monthly reports on sales performance, client status, installations, and pending actions.
- Monitor sales metrics and suggest improvements to enhance business performance.
Skills & Qualifications
Essential Skills
- Excellent verbal and written communication skills.
- Strong negotiation and persuasion abilities.
- Outstanding interpersonal and relationship management skills.
- Highly organized with exceptional coordination abilities.
- Ability to manage multiple tasks and stakeholders simultaneously.
- Strong problem-solving and decision-making skills.
- Customer-centric approach with attention to detail.
- Proficiency in MS Excel, Google Sheets, and CRM software.
Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
- 1-2 years of experience in Sales, Business Development, Client Relations, or Operations Coordination.
- Experience in B2B & B2C sales, vending machines, retail, FMCG, QSR, food-tech, hospitality, or allied industries will be preferred.
- Experience handling enterprise clients and vendor coordination is an added advantage.
Key Competencies
- Excellent Communication
- Client Relationship Management
- Sales & Negotiation
- Business Development
- Coordination & Follow-ups
- Supply Chain Coordination
- Vendor Management
- Time Management
- Problem Solving
- Attention to Detail
- Ownership & Accountability
- Adaptability
What Success Looks Like
- Consistent achievement of machine sales targets.
- High client satisfaction and retention.
- Smooth coordination of installations and post-sales support.
- Timely execution of supply chain and vendor activities.
- Accurate reporting and CRM management.
- Strong collaboration across sales, operations, finance, and leadership teams.
Click on Apply to know more.