- Location
- Noida, Uttar Pradesh, India
- Job type
- Full-time
Required skills
- cross-functional
- end-to-end
- SQL
About the role
Supply Chain Resources Group
Website:
scrgww.com
Job details:
Job Description
- Execute SQL queries to extract, clean, and analyze field performance metrics, repair data, and telemetry logs; identify and flag data anomalies for quality assessment.
- Perform end-to-end Failure Analysis (FA) on physical hardware samples, including board-level debug and component diagnostics, and document findings in issue-tracking databases.
- Conduct on-site technical audits at repair centers and manufacturing partners, including inventory checks, root-cause data collection, and physical hardware verification to validate repair procedures.
- Prepare detailed technical reports based on failure-analysis investigations and data analysis, providing clear diagnostic evidence to support engineering decisions.
- Monitor bug trackers and quality databases to follow investigation progress, identify technical bottlenecks, and escalate issues based on data trends.
- Prepare regular standardized field-quality reports using established templates and communicate key findings to relevant cross-functional stakeholders.
Key Requirements
- Bachelor's degree in Electrical, Mechanical, or Systems Engineering, Computer Science, or equivalent technical experience.
- 0 - 4 years of relevant experience in field quality, hardware failure analysis, repair engineering, manufacturing quality, or related technical areas.
- Strong proficiency in SQL for data extraction, cleaning, and analysis.
- Familiarity with board-level diagnostic tools such as multimeters, oscilloscopes, and failure-analysis software.
- Practical experience applying 5-Why analysis, Fishbone diagrams, or similar root-cause identification methods in a hardware environment.
- Ability to troubleshoot hardware issues and derive data-backed insights with limited guidance.
- Ability to travel approximately 30–50% to service centers and manufacturing sites to conduct independent diagnostic and audit work.
- Good written and spoken English.
Preferred Experience
- Experience in high-volume consumer electronics manufacturing, connected-device repair, service operations, or factory production environments.
- Hands-on exposure to repair-center audits, manufacturing-site audits, or field-quality investigations.
- Experience working with technical issue-tracking systems, quality databases, or standardized reporting tools.
- Professional fluency in spoken and written Hindi and English to support local vendor communication, site activities, and regional cross-functional collaboration.
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