Innovative Techhub Pvt. Ltd.
Website:
ithpl.com
Job details:
Job Title: Desktop/Field Support Engineer L1
Location - South Kolkata, Jodhpur, Bangalore
Experience - 1 to 2 years
- Attend all the tickets forwarded by Service Desk and Incident management team.
- Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA.
- Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners.
- Supporting end users for their hardware, operating system and application related issue.
- Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution.
- Ensure adherence to operational & technical escalation process (escalation matrix)
- Provide accurate information in the shift handovers and on email to the respective Managers.
- Patching and cabling of the Assets and also working on WIFI/ wireless connectivity's.
- Co ordinating with vendors and suppliers while accepting material or handing over in case of new or replacement cases.
- Asset Inventory management - need to capture accurate inventory and share with respective Asset team.
- Working Hours: 24/7( depending on roster) ( Day rotational shift)
- Days Off: Varies based on roster; no fixed weekends or holiday off
- Travel Requirements: Visits to multiple stores across various locations
- Bike is Mandatory
- Experience Required: Background in hardware and networking
- Responsibilities: Conduct preventive maintenance
- Salary Package: 25k CTC + Travelling Allowance
Click on Apply to know more.