- Salary
- $112k - $157k
- Experience
- 10+ yrs
- Location
- Hyannis, Massachusetts, United States
- Job type
- Full-time
Required skills
- CRM
- CCaaS
- workforce management
- quality management
- call recording
- analytics
- chat
- secure messaging
- email
- AI-enabled agent assistance
- workflow automation
- knowledge management platform
- interaction analytics
- speech analytics
- IVR
- IVA
About the role
Bachelor's degree required; 10+ years contact center or client care experience including 5+ years leadership; experience managing managers and multi-site operations; banking or financial services experience strongly preferred.
About Fidelity Bank / Oklahoma Fidelity Bank
Family-owned community bank serving individuals, families, and businesses with personal, mortgage, commercial, and cash-management services.
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