FIDELITONE

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Customer Support Representative

Salary

$35k

Location

Elizabethton, Tennessee, United States

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

The CX Support Representative 1 ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone, Skype and email systems.

ESSENTIAL FUNCTIONS
  • Receive incoming phone calls from clients and customers regarding delivery services; will be required to field inquiries in a number of areas such as billing issues, service issues, and scheduling issues.
  • Place outbound calls, following a script, to provide delivery times or set delivery appointments.
  • Communicates effectively with customers to maintain positive relationships.
  • Requires problem solving skills, while working within company provided guidelines.
  • Handles order research and maintenance (eta’s, damages, cancel requests, delivery issues, scheduling issues, etc.).
  • Processes Orders, updating internal specialized database as well as client systems.
  • Assists customers with scheduling, rescheduling delivery orders and return orders.
  • Conducts delivery surveys as required from the client.
  • Performs other related duties as assigned.

Required Skills

  • Typing skills are required. Computer proficiency with MS Office (Excel, Outlook and Word) and the internet are required. Ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills.
  • Must be willing to work in a challenging, fast-paced environment.
  • Must be flexible to work a different shift when necessary.

Required Experience

  • High school diploma or equivalent.
  • Previous customer service/call center and (or) data entry experience preferred.
  • Experience with warehouse management systems is helpful.

About the company

FIDELITONE, a supply chain management firm, helps you earn your customers’ loyalty through specialized services in inbound logistics, order fulfillment, last mile delivery and service parts management. We manage resources, create right-fit solutions, and optimize supply chain processes to advance your business performance and profitability. At every step and in every service, FIDELITONE employees focus on the touchpoints that safeguard your brand and keep your customers coming back. We’re paying attention to what matters to you in your business. We’re paying attention to what matters to your customers when you entrust your brand promise to us. We’re building high-performing answers to your toughest supply chain challenges. Call us today at 800.475.0917 or visit fidelitone.com.

Skills

MS Office
Excel
Outlook
Internet
Warehouse management systems