Workplace Manager Commercial NAM (Chicago, IL, US)

Ferrero

Salary: $113k - $151k
Experience: 6+ yrs
Location: Chicago, Illinois, United States
Job type: Full-time

Required skills

Microsoft Office

About the role

About the Role:

We have a current opening for a Workplace Manager Commercial NAM and are actively reviewing applications.

The Workplace Management (WM) Manager Commercial NAM is responsible for supporting the overall workplace experience and operations across all commercial office locations. This includes oversight of workplace environments, employee-facing services, and supporting programs that enable effective ways of working and delivery of office services.

The role combines people leadership, site operations, and project execution, ensuring workplaces are functional, consistent, and aligned with company standards.

This position is also responsible for the end-to-end implementation and coordination of Workplace Management projects across commercial locations, as well as oversight of Travel and Fleet programs across NAM ensuring alignment with company strategy, service standards, and operational efficiency.

Main Responsibilities:

People Management
• Manage and support a geographically dispersed Workplace Management team, including Workplace Specialists and Receptionists, ensuring consistent service delivery across locations.
• Act as a point of contact for locations without dedicated WM staff, helping ensure operational consistency and alignment with company standards.
• Support team development through regular check-ins, coaching, and performance management.

Workplace Operations & Experience
• Oversee daily workplace operations across commercial locations, including reception, office services, and employee support.
• Help ensure workplaces are safe, functional, and aligned with company standards.
• Provide guidance and coordination for Travel and Fleet program activities in partnership with responsible Specialists.
• Act as an escalation point for workplace-related issues as needed.

Project Management
• Coordinate workplace-related projects, including office enhancements, reconfigurations, and new initiatives. Support alignment on project scope, timelines, and responsibilities across stakeholders.
• Monitor progress and provide updates to ensure projects remain on track and aligned with business priorities.
• Support the implementation of changes related to workplace environments, tools, and ways of working. Assist in training and communication efforts to ensure adoption of new processes and tools.

Contract & Vendor Coordination
• Support management of workplace-related vendors and contracts, including monitoring service delivery and performance expectations.
• Partner with Procurement and other stakeholders to help ensure alignment with company guidelines.

Governance
• Support the implementation of workplace, travel, and fleet policies and procedures in alignment with Group standards.
• Assist in tracking key metrics and maintaining documentation related to workplace services.

Financial Management
• Support budget tracking for workplace operations and projects, including monitoring spend and identifying variances.
• Assist in forecasting and planning activities to ensure alignment with budget expectations.
• Contribute to cost awareness and efficiency initiatives across workplace, travel and fleet services.

About You:

• University Degree in Engineering, Business Administration, Facilities Management, Real Estate, Hospitality Management, or relevant field preferred.
• Proven experience (at least 6-8 years) in Project Management, Change Management, Facilities/Service Management, Corporate Services or relevant position.
• Strong written and verbal communications skills
• Proficiency in Microsoft Office (Word, Outlook, Excel and PowerPoint).
• Ability to lead projects in a matrixed environment.

Artificial Intelligence Disclosure
As part of our recruitment process, Ferrero may use artificial intelligence (AI) enabled tools to assist with reviewing candidate applications. These tools are used solely to support recruiters by summarizing application information and identifying potential alignment with job requirements. AI does not independently screen out or select candidates, and it does not replace human judgment. Final decisions regarding candidate progression are always made by Ferrero recruiters and hiring managers.

Our Benefits & Perks:

Careers with caring built in - discover our benefits here.

The base salary range for this position is $113,000 - 151,000. Actual compensation will be determined based on experience, qualifications, and other job-related factors permitted by law. This range represents the anticipated salary for this position at this time.

In addition to base salary, we offer a comprehensive benefits package, including health insurance, retirement plans, paid time off, and other benefits.

About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
Find out more here.

Ferrero is an equal opportunity employer and complies with all applicable human rights laws. Ferrero will recruit, hire, train, and promote all persons without regard to race, creed, color, sex (including pregnancy, gender, sexual orientation, and gender identity), religion, national origin or ancestry, age, disability, or history of disability (except where physical or mental abilities are a bona fide occupational requirement and the individual is not able to perform the essential functions of the position even with reasonable accommodations), citizenship, or any other protected characteristic.

Ferrero will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise the People & Organization (HR) Representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

About Ferrero

Manufactures and distributes global chocolate and confectionery products.

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