Pharmacy Clerk

POSITION SUMMARY 
As a Retail Pharmacy Clerk, you will play a pivotal role in supporting the operations of our pharmacy. You will be responsible for assisting pharmacists and pharmacy technicians in providing excellent customer service, maintaining inventory, and ensuring a smooth workflow within the pharmacy.

Position Summary Expanded: 
Under the Oklahoma Medical Marijuana and Patient Protection Act, (“The Unity Bill”) this position is considered a “Safety-sensitive position. “Safety-sensitive” is defined to include “any job that includes tasks or duties that could affect the safety and health of the employee performing the task or others.” Employees working in “safety-sensitive” roles are subject to this exception and subject to disciplinary action in the event of a positive test for marijuana or its metabolites.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions and responsibilities, but are not limited to the following:
1.    Customer Service:
•    Greet and assist customers in a friendly and professional manner.
•    Answer customer inquiries regarding medications, prices, and insurance coverage.
•    Retrieve and file prescription orders.
•    Always maintain confidentiality of patient information.
•    Professionally and promptly address any customer complaints or concerns with empathy and escalate through appropriate chain of command as needed.
2.    Inventory Management:
•    Monitor and maintain inventory levels of medications and supplies.
•    Receive, unpack, and stock incoming shipments.
•    Rotate stock and check expiration dates regularly.
•    Assist with periodic inventory counts and reconciliations.
3.    Administrative Duties:
•    Perform administrative tasks such as answering phones, scheduling appointments, and handling paperwork.
•    Enter prescription and customer information accurately into the pharmacy computer system.
•    Verify insurance information and process claims.
4.    Compliance and Safety:
•    Adhere to all pharmacy regulations and guidelines, including HIPAA and FDA regulations.
•    Follow proper procedures for handling and disposal of medications.
•    Maintain a clean and organized work environment.
•    Report any safety hazards or incidents to management promptly.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

•    High school diploma or equivalent preferred.
•    Previous experience in a retail or healthcare setting preferred.
•    Strong customer service skills with the ability to communicate effectively.
•    Attention to detail and accuracy in handling medications and paperwork.
•    Basic math skills for calculating dosages and prices.
•    Ability to work efficiently in a fast-paced environment.
•    Familiarity with pharmacy computer systems and software is a plus.
•    Willingness to learn and adapt to new procedures and regulations.
•    Flexibility to work evenings, weekends, and holidays as needed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. 

 

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