Cloud Support Trainee

We are looking for a motivated Cloud Support Trainee to join our team and assist in providing technical support for cloud-based solutions. This is an entry-level role designed for candidates who are eager to learn and grow in the cloud computing domain. You will work alongside experienced engineers, helping troubleshoot cloud-related issues and assisting customers with technical inquiries. Key Responsibilities: Assist in monitoring and maintaining cloud infrastructure (AWS, Azure, GCP, etc.). Respond to technical queries and provide support to internal teams and clients. Troubleshoot cloud service issues, including networking, storage, and security concerns. Work with senior engineers to resolve escalated incidents and improve system performance. Document technical solutions, FAQs, and troubleshooting guides. Learn and stay updated on cloud computing technologies and best practices. Assist in deploying, configuring, and optimizing cloud-based applications. Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Basic understanding of cloud platforms such as AWS, Azure, or Google Cloud. Familiarity with Linux and Windows operating systems. Knowledge of networking concepts (DNS, VPN, firewalls, etc.) is a plus. Exposure to scripting languages like Python, Bash, or PowerShell is an advantage. Strong problem-solving and analytical skills. Excellent communication and teamwork abilities.