Genstone is the holding company within The Fay Group, providing a broad suite of property services solutions to homeowners and real estate investment services to institutional clients nationwide. Through its network of specialized subsidiaries, Genstone offers property management, renovations, business purpose lending, real estate brokerage, title and escrow, home financing, and insurance services, as well as whole loan trading and the acquisition and sale of closed, performing mortgage loans.
Built on a foundation of integration and execution, Genstone delivers turnkey support for property acquisition, improvement, and performance optimization. Its services are aligned to serve the full lifecycle of a real estate investment – whether for individual investors or large-scale portfolios – ensuring efficiency, transparency, and long-term value creation. By leveraging shared resources across The Fay Group, including legal, compliance, and technology infrastructure, Genstone provides scalable solutions that adapt to dynamic market conditions and help maximize asset returns for both homeowners and clients.
As a member of the Shared Services (SSO) leadership team, this role functions as an extension of the Chief Operating Officer (COO) with responsibility for directing and driving the execution of business strategies and programs to optimize organizational performance at both a company and business unit level. This role will oversee a team of business strategy managers and our project management office (PMO) to lead the identification of operational needs, development of strategic proposals and resulting plans, prioritization of projects, and execution of resulting initiatives in close collaboration with Business Unit leaders and SSO executives to support the growth of the organization and achieve financial and efficiency targets.
This role will also directly manage strategic business initiatives for SSO functioning as an extension of the Chief Operating Officer and his leadership team. This includes the identification, scoping and development of opportunities, leadership/ participation on steering committees/ project teams and the resulting implementation of initiatives. This position is accountable for developing a practical operational model for the management of projects/ initiatives, implementing meaningful measures, tracking and reporting of goal achievement through quantifiable metrics, documenting resulting impact and providing timely executive reporting.
These responsibilities are accomplished through direct, meaningful engagement with business unit leadership and thoughtful collaboration across the Shared Services Organization through effective communication, influence, organizational awareness, agility and transparency.
Qualifications Include:
- Bachelor’s degree in Business or related field, or an equivalent combination of education and work experience
- 10+ years’ experience leading business optimization, project management or process improvement teams at a functional level to include budget/ P&L responsibility
- 5+ years of experience in the Mortgage or Financial Services industry preferred
- 7-10 years’ experience directly managing people and leading teams
- Direct experience establishing the infrastructure, performance measures and resulting reporting process to effectively assess achievement of defined objectives at a business unit/ enterprise level
- Demonstrated ability to independently define strategic plans, define measures and manage to quantifiable outcomes
- Demonstrated understanding of project management concepts and implementation techniques including strategic project prioritization, process optimization, effective resource allocation and cost management
- Strong skills in MS Word, Excel and PowerPoint for administrative self-sufficiency; strong business acumen, fiscal and technical aptitude
- Previous experience aggregating internal/ external data to develop business proposals and present to a C-suite audience
- Demonstrated organizational savvy with previous experience effectively collaborating at a leadership level
- Strategic leadership with proven ability to foster a positive, collaborative work environment
- Strong verbal and written communication skills; ability to effectively communicate at C-Suite level
- Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results
- Collaborative and consultative work style; demonstrated investment in the success of the broader team and organization
- Strong analytical skills and business acumen coupled with sound judgement; strong problem solving abilities; strong fiscal and technical aptitude
- Strong process orientation with the ability to analyze, break down and re-engineer processes to drive continuous process improvement
- Demonstrated ability to identify, aggregate, analyze and interpret data to identify opportunities and propose solutions for operating areas
- Effective management skills to include talent selection, training, coaching, mentorship and performance management
- Demonstrated ability to quickly establish credibility; coupled with for recognizing and supporting the organization’s culture, values and priorities
- Ability to manage and lead change; agile; high learning agility
- Excellent organizational skills; ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management for self and team
- Strong attention to detail; strong quality orientation and compliance mindset
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Featured Benefits
- Medical, Dental and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
- Eligible for Hybrid Work Schedule with Remote Flex Days (not account managers; confirm hybrid eligibility)
Compensation
- The hiring range for this position is between $180,000.00 - $250,000.00 annually
- This position is eligible for an annual discretionary bonus
Fay Cares!
The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.