Onsite Pleasant Grove, Utah position
Full-Time Position
This role serves as the strategic and operational leader for our entertainment division, accountable for driving excellence across bowling, theater, and arcade operations. The position oversees multi-unit performance, ensuring consistency, efficiency, and profitability through strong operational standards, data-driven decision-making, and disciplined financial management. This leader will shape the guest experience across all locations, elevate service and safety standards, and guide capital planning, new site development, and operational integration initiatives. With oversight of regional and venue leadership teams, this role is responsible for building a culture of accountability, continuous improvement, and high performance while positioning the organization for sustained growth and competitive advantage.
Operational Leadership
- Provide executive oversight for all bowling, theater, and arcade operations to ensure consistency, efficiency, and profitability.
- Develop and enforce operational standards, SOPs, and performance metrics across all locations.
- Lead district/regional managers and venue general managers, ensuring strong leadership presence throughout the organization.
- Establish a culture focused on safety, guest satisfaction, and continuous improvement.
Financial & Business Performance
- Develop annual operating budgets and financial forecasts for all entertainment divisions.
- Analyze P&L statements, identify performance gaps, and implement strategies to improve profitability.
- Drive revenue initiatives including pricing, promotions, programming, and capacity optimization.
- Monitor labor cost efficiency, inventory controls, and cash handling procedures.
Guest Experience & Service Excellence
- Ensure all venues deliver a consistent, best-in-class guest experience aligned with brand standards.
- Oversee quality assurance programs including facility cleanliness, equipment maintenance, and service protocols.
- Implement training and development programs to strengthen guest-facing teams.
Strategic Planning & Growth
- Collaborate with executive leadership on long-term strategic plans, capital improvements, and new site development.
- Evaluate market trends, technology, and entertainment industry innovations to maintain competitive advantage.
- Lead operational integration for acquisitions, remodels, and new concept rollouts.
Safety, Compliance & Risk Management
- Ensure compliance with federal, state, and local regulations including food safety, alcohol service, ADA, and workplace safety.
- Oversee maintenance and safety programs for lanes, projection/sound systems, arcade equipment, and attractions.
- Partner with HR and Legal on incident reporting, claims management, and staff training.
Talent Leadership
- Recruit, mentor, and develop high-performing operations teams at regional and venue levels.
- Create a culture of accountability, empowerment, and continuous learning.
- Lead performance evaluations, succession planning, and leadership development programs.
QUALIFICATIONS
Experience
- 10+ years of progressive leadership experience in multi-unit operations within entertainment, hospitality, bowling, cinema, and arcade/FEC.
- Proven track record overseeing 10+ locations or large complex venues.
- Demonstrated success in driving revenue, guest satisfaction, and operational efficiency.
Skills & Competencies
- Strategic thinker with strong business acumen and financial literacy.
- Exceptional leadership, communication, and team-building skills.
- Ability to manage multiple priorities in a fast-paced, guest-centric environment.
- Data-driven decision-making with proficiency in operational analytics.
- Knowledge of entertainment equipment, facility upkeep, and technology preferred.
Education
- Bachelor’s degree or Master’s Degree in Business, Hospitality Management, Operations, or related field preferred.
Working Conditions
- Travel 40–60% to visit locations, support openings, and oversee field operations.
- Flexible schedule including occasional nights, weekends, and holidays based on business needs.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included are the minimal standards required to perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
