Website:
truzee.in
Job details:
Company Description
Truzee is a contemporary Indian occasionwear brand creating distinctive, statement-led fashion for the modern Indian woman.
Our focus is on strong design, elevated craftsmanship, and creating memorable pieces for weddings, festive occasions, and special events. We combine a sharp understanding of fashion trends with a strong product and customer-first approach.
Role Description
We are looking for a Fashion Design Consultant to manage the end-to-end customer experience at Truzee.
This is a highly client-facing, design-led, and target-driven role. You will interact with customers online through calls, WhatsApp, and video consultations, as well as assist customers visiting our store.
You will be responsible for understanding customer requirements, recommending the right Truzee products, guiding them on styling and fit, converting enquiries into orders, and ensuring a smooth experience from the first interaction to final delivery.
Alongside customer consultations, you will also have the opportunity to contribute to Truzee’s product development by studying market trends, identifying customer preferences, and designing new samples.
Key ResponsibilitiesCustomer Consultation & Sales
- Attend and respond to customer enquiries across WhatsApp, calls, video consultations, and in-store appointments
- Understand the customer’s occasion, personal style, budget, requirements, and timelines
- Recommend suitable Truzee products based on the customer’s needs
- Guide customers on styling, silhouettes, colours, fit, and overall look
- Follow up with prospective customers and convert enquiries into orders
- Work towards individual and team sales targets
- Take ownership of your sales contribution and conversion performance
Styling & Product Guidance
- Help customers select the right styles for weddings, festive occasions, and events
- Provide informed advice on silhouettes, fabrics, colours, fit, and styling
- Build strong product knowledge across the Truzee collection
- Deliver a high-quality and confident styling experience both online and in-store
Product & Sample Development
- Conduct market and trend research across Indian occasionwear, bridalwear, and contemporary fashion
- Track emerging silhouettes, colours, fabrics, embellishments, styling directions, and customer preferences
- Identify product opportunities based on market trends, customer feedback, and sales insights
- Develop concepts and design new samples for Truzee collections
- Work with sourcing and production teams to take ideas from concept to final sample
- Review samples and suggest improvements in fit, design, detailing, and commercial relevance
End-to-End Customer Experience
- Own the customer journey from initial enquiry to final delivery
- Ensure all order details, measurements, sizing information, and customer requirements are accurately recorded
- Keep customers informed about their order status
- Coordinate fittings and alterations where required
- Handle customer concerns professionally and ensure a high-quality experience
- Build strong customer relationships and encourage repeat purchases
Internal Coordination
- Coordinate closely with the production, sourcing, and operations teams
- Maintain accurate records of customer interactions, orders, measurements, and timelines
- Track multiple customer orders simultaneously
- Ensure customer commitments and delivery timelines are followed through
Qualifications
Bachelor’s degree in Fashion Design, Textile Design, Fashion Styling, or a related field.
NIFT, NID, Pearl Academy, or similar fashion/design institute preferred, but not mandatory.
0–3 years of experience in fashion design, styling, luxury/fashion retail, client servicing, sales, or a customer-facing fashion role.
Fresh graduates with strong communication skills, fashion knowledge, design sensibility, and customer-facing confidence are welcome to apply.
Skills & Requirements
- Excellent spoken English is mandatory
- Strong communication and interpersonal skills
- Confident and comfortable speaking with customers over calls, video consultations, and in person
- Strong understanding of Indian wear, occasionwear, silhouettes, fabrics, colours, and styling
- Strong fashion and trend awareness
- Ability to translate market trends into commercially relevant product ideas
- Strong sales orientation and ability to convert customer enquiries into orders
- Comfortable working in a target-driven environment
- Strong attention to detail
- Organized and capable of managing multiple customers and orders simultaneously
- Comfortable with customer follow-ups and taking ownership of the sales process
- Knowledge of garment construction, measurements, fabrics, trims, and basic pattern-making is an advantage
Compensation
₹25,000 per month fixed salary + up to ₹10,000 per month in variable compensation.
The variable component will be linked to the candidate’s sales contribution and performance against defined sales targets.
- Total earning potential: up to ₹35,000 per month.
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