Website:
drone-port.in
Job details:
The role
You are the farmer’s voice inside the company. You build the care function from the first two people up, you write the playbook in English and Tamil, and you run the December opening on a telephone and a message queue because the console does not arrive until February. Running it manually first is deliberate: it is how you will be able to tell a console that works from a console that demonstrates.
Key responsibilities
- Write the care playbook: what a first-line executive resolves alone, what escalates and to whom, what is a defect rather than a question, and what a grievance is
- Hold the rule that a grievance is never deflected by an automated answer
- Stand up and test the channels — telephone, messaging and in-app — into one shared queue before the first station serves a stranger
- Hire and train the first two Tamil-speaking executives
- Run the December opening on that channel stack, not on a console
- Hold the weekly care-and-engineering handover, and escalate only through the shared defect queue — care never gets a private line to a developer
- Receive and accept the care console at its February exam
Eligibility
- Five to ten years in customer support or service operations, including leading a team
- You have built a support function rather than only worked inside one
- Fluent Tamil in speech, reading and writing, and genuinely warm with rural customers
- Comfortable operating with almost no tooling in the early months
- Willing to visit stations and talk to farmers and pilots directly
What you get
- Ownership of the farmer relationship, and a direct line into what engineering builds next
- A team that grows on published triggers rather than on argument
How the process runs
- Fill in the short form on this page.
- We read it ourselves. Every application is read.
- If we want to meet you, we call you.
Click on Apply to know more.
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