Factset Associate Product Specialist

The Research Solutions SBU is focused on innovating the foundation of FactSet's product offering By marrying robust content, intuitive applications, and innovative technology, we defend and grow our footprint across several key user classes including investment banking, sell-side research, buy-side research, private equity, portfolio managers, traders, capital markets, investor relations, and media This SBU contains Core Applications (Office Integration, Universal Screening, Company & Security Analytics, Industry and Markets, Filings, Ownership, Research, News, Charting) and our industry leading RMS suite The SBU closely partners with the Content and Platform Horizontals on strategy for FactSet Web, Mobile, and much of FactSet's content offering Product Development is at the heart of what makes FactSet the right solution for our clients Since our inception, our product developers have been responsible for driving the delivery of products that supply financial data, analytics and trading solutions for thousands of financial professionals around the globe Our team members are passionate about growth, innovation and collaboration As a member of the product development team, understanding users' ever-changing needs comes first The mission of the department is to deliver innovative, world-class solutions by collaborating with clients to understand their needs and with internal teams to bring our solutions to market You will remain highly attuned to what's going on in the financial industry, as well as to what our clients need in order to do their jobs effectively As a result, you'll naturally emerge as among FactSet's most highly respected specialists and thought leaders Answering Product Inquiries Respond to questions posed through RPD (Request for Product Development) and quickly provide relevant information to stakeholders regarding the products you manage Troubleshooting Resolution Coordinate efforts to address and resolve technical problems within the products Write clear and concise specs to keep support materials updated for product launches as directed by the team Act as the liaison between development teams, leading meetings, facilitating discussions, and assisting with debugging Product Communication Keep stakeholders constantly informed about product developments, goals, and progress to ensure alignment across teams Develop test scenarios that align with end-user requirements, ensuring coverage beyond just implementation areas Focus on full end-to-end testing for product features Facilitate functional and regression User Acceptance Testing (UAT) of applications Stay up-to-date with tools and practices driving testing towards Continuous Delivery, incorporating automation to reduce manual testing Organize test coverage walkthroughs with Engineering on new, modified, or obsolete test plans Promote the migration from traditional test plans to user stories and use cases Identify gaps in test coverage and proactively create new test cases to ensure comprehensive testing across all product functionalities Develop a deep understanding of assigned products, including system architecture, client workflows, historical failures, and known deficiencies

FactSet is an S&P 500 company creating flexible, open data solutions for investment professionals around the globe. The company was founded at the end of the 1970s, when the prominence of computers spurred the founders to find a way to deliver computer-based financial information. In doing so, FactSet revolutionized the delivery of this data to clients, which had previously been by messenger and on paper. Investors use FactSet to access instant financial data and analytics that educate their investment decisions. In 2022, FactSet for CRM launched on the Salesforce AppExchange; reaching users looking to get a complete, reliable view of current and prospective customers. As it has grown, the company has continuously responded to changes in the market, and innovated its operations. As part of the company's efforts to help clients modernize and improve their market data technology, FactSet partnered with data and analytics company BMLL to offer order book history and analytics in the cloud. The company has also made steps into the cryptocurrency space by collaborating with Coin Metrics, integrating Coin Metrics' digital assets data into its solutions, whilst embarking on a series of strategic fintech acquisitions over 2023 and 24.