Client Solutions Analyst

FactSet is hiring for the role of Client Solutions Analyst! Responsibilities of the Candidate: Answer client questions globally through expert telephone, email, instant message, and proprietary communication channels. Support FactSet applications Create custom FactSet models and screens Solve complex financial queries A proficient understanding of the FactSet Workstation, the content clients consume through FactSet, and Microsoft Excel Follow procedures for maintaining the highest level of quality support for all FactSet clients Share ideas and promote suggestions for improvement of workflows Cooperate and liaise with other FactSet groups, including Client Solutions, Sales, and Product Development Meet targets and goals set by exhibiting motivation and high performance Attend internal meetings and training sessions and complete projects as requested Keep up to date with the market we are operating in, including our products and competitors Progress is reviewed informally on a monthly basis, followed by formal 6 month and yearly reviews as per FactSet procedure All FactSet policies can be found on-line at MyRewards@FactSet It is the employee's responsibility to keep updated with any changes made to them Requirements: Bachelor's or Master's degree preferably in Commerce, Business, or Finance English spoken fluently Strong analytical and problem-solving skills as well as experience in advanced web searching Highly organized Genuine interest or experience in financial markets Excellent communication and interpersonal skills Hardworking and proactive Ability to work independently using creative thinking without extensive direction Strong work ethic and highly self-motivated Positive team player attitude Willingness to work in U.S. shifts.