Website:
nexocean.com
Job details:
Purpose of the Role
To lead and manage the Operations portfolio for , ensuring high standards of service delivery, client satisfaction and operational efficiency. The role will be responsible for managing large enterprise client accounts, leading multi -disciplinary teams and driving operational performance across the portfolio.
Preferred Industry Background
Integrated Facilities Management / Workplace Management companies. Premium hospitality, including large hotels and multi-property operations. Commercial Real Estate, managed offices, business parks and corporate campuses. Large service-led organizations with strong client-facing operations and multi-site management experience.
Preferred Qualification and Experience
Graduate in Engineering, Hotel Management, Business Administration or a related discipline. Postgraduate qualification would be an advantage
Strong experience in client management, P&L, service delivery, vendor management and operational governance.
Experience managing large enterprise clients, multiple locations or complex service environments.
Strong leadership, communication and stakeholder management skills.
Role and Responsibilities
>Lead the Hyderabad Operations portfolio, ensuring consistent service delivery across all client locations.
>Own client relationships and act as the senior escalation point for operational and service-related matters.
>Drive customer satisfaction, retention and account growth through strong service delivery and proactive engagement.
>Manage the portfolio P&L, budgets, operating costs and financial performance.
>Minimum 10 years of experience, with significant experience leading large Lead and develop teams across facilities, engineering, housekeeping, security, hospitality and other operational services.
>Ensure effective vendor management, contract compliance, service standards and cost optimization.
>Establish strong operational governance through SOPs, SLAs, audits, compliance and regular performance reviews.
>Work closely with Projects, Design and other internal teams to ensure smooth handover and operational readiness of new client spaces.
>Drive continuous improvement, process standardization and technology adoption across the portfolio.
>Build a strong leadership pipeline and ensure high levels of employee engagement, capability and accountability.
Success Measures:
Client satisfaction, retention and service delivery performance.
Achievement of portfolio P&L, budget and cost-efficiency targets. SLA adherence, operational quality and compliance across locations.
Effective management of client escalations and timely resolution of issues.
Successful mobilization and operational readiness of new client spaces.
Team performance, employee engagement and leadership development.
Continuous improvement in operational processes and service standards.
Click on Apply to know more.
