zealver
Website:
zealver.life
Job details:
Job Title: Facility Manager – Senior Living (Multi-Location)
Location:
Navi Mumbai
Role Overview:
The Facility Manager will be responsible for ensuring a consistent, high-quality living experience across multiple senior living facilities. The role involves overseeing food services, housekeeping, resident comfort, and overall ambience while maintaining standardized processes across all locations.
Key Responsibilities:
1. Resident Experience & Comfort
Ensure a homely, safe, and comfortable environment across all facilities
Address resident feedback, complaints, and escalations promptly
Standardize resident experience across locations
Personalize services based on resident needs and preferences
2. Multi-Location Operations Management
Oversee hospitality operations across multiple facilities
Conduct regular site visits to ensure service quality and compliance
Implement and monitor SOPs across all locations
Ensure consistency in food, housekeeping, and service standards
Identify gaps and implement improvements across facilities
3. Food & Nutrition Coordination
Coordinate with food vendors across locations for meal planning
Ensure timely and standardized food service at all facilities
Manage special dietary needs of residents
Monitor food quality, hygiene, and resident satisfaction
Arrange alternatives for dissatisfied residents
4. Housekeeping & Facility Management
Ensure uniform cleanliness and hygiene standards across all locations
Supervise housekeeping teams and audits at each facility
Manage inventory (linen, cleaning materials, etc.) centrally
Ensure timely maintenance and upkeep
5. Vendor Management
Manage and standardize vendors across multiple locations
Ensure SLA compliance across all facilities
Coordinate daily requirements based on occupancy
Review and approve vendor performance and billing
6. Team Management & Coordination
Supervise resident coordinators and housekeeping teams at all locations
Train teams on hospitality standards and SOPs
Ensure alignment between hospitality, medical, and operations teams
7. Events & Resident Engagement
Plan and standardize events and activities across locations
Ensure consistent resident engagement programs
Maintain a positive and active environment
8. Documentation & Reporting
Maintain centralized reporting for:
Resident feedback
Food and service quality
Complaints and resolutions
Track occupancy-related hospitality requirements
Share regular MIS reports with management
Key Skills Required:
Strong leadership and multi-site management capability
Excellent communication and problem-solving skills
Experience in hospitality operations across multiple units
Ability to standardize and scale processes
High empathy and understanding of elderly care
Qualifications:
Bachelor’s degree in Hospitality / Hotel Management or related field
4–8 years of experience (multi-location experience preferred)
Working Structure:
Job Title: Facility Manager – Senior Living (Multi-Location)
Location:
Navi Mumbai
Role Overview:
The Facility Manager will be responsible for ensuring a consistent, high-quality living experience across multiple senior living facilities. The role involves overseeing food services, housekeeping, resident comfort, and overall ambience while maintaining standardized processes across all locations.
Key Responsibilities:
1. Resident Experience & Comfort
Ensure a homely, safe, and comfortable environment across all facilities
Address resident feedback, complaints, and escalations promptly
Standardize resident experience across locations
Personalize services based on resident needs and preferences
2. Multi-Location Operations Management
Oversee hospitality operations across multiple facilities
Conduct regular site visits to ensure service quality and compliance
Implement and monitor SOPs across all locations
Ensure consistency in food, housekeeping, and service standards
Identify gaps and implement improvements across facilities
3. Food & Nutrition Coordination
Coordinate with food vendors across locations for meal planning
Ensure timely and standardized food service at all facilities
Manage special dietary needs of residents
Monitor food quality, hygiene, and resident satisfaction
Arrange alternatives for dissatisfied residents
4. Housekeeping & Facility Management
Ensure uniform cleanliness and hygiene standards across all locations
Supervise housekeeping teams and audits at each facility
Manage inventory (linen, cleaning materials, etc.) centrally
Ensure timely maintenance and upkeep
5. Vendor Management
Manage and standardize vendors across multiple locations
Ensure SLA compliance across all facilities
Coordinate daily requirements based on occupancy
Review and approve vendor performance and billing
6. Team Management & Coordination
Supervise resident coordinators and housekeeping teams at all locations
Train teams on hospitality standards and SOPs
Ensure alignment between hospitality, medical, and operations teams
7. Events & Resident Engagement
Plan and standardize events and activities across locations
Ensure consistent resident engagement programs
Maintain a positive and active environment
8. Documentation & Reporting
Maintain centralized reporting for:
Resident feedback
Food and service quality
Complaints and resolutions
Track occupancy-related hospitality requirements
Share regular MIS reports with management
Key Skills Required:
Strong leadership and multi-site management capability
Excellent communication and problem-solving skills
Experience in hospitality operations across multiple units
Ability to standardize and scale processes
High empathy and understanding of elderly care
Qualifications:
Bachelor’s degree in Hospitality / Hotel Management or related field
4–8 years of experience (multi-location experience preferred)
Working Structure:
Based out of one location with frequent travel to other facilities
6 days working
Available for escalations across locations
Click on Apply to know more.