Workafella
Website:
workafella.com
Job details:
Job Summary We are seeking a proactive and organized Operations Manager to oversee the day-to-day operations of the facility. The ideal candidate will ensure smooth housekeeping operations, effective floor management, excellent front office coordination, timely collections, and prompt resolution of customer queries while maintaining high service standards. Key Responsibilities • Oversee and manage daily housekeeping operations to ensure cleanliness, hygiene, and compliance with company standards. • Supervise floor operations and ensure efficient workflow, staff coordination, and service delivery. • Monitor and follow up on customer collections, outstanding payments, and billing coordination. • Handle customer queries, complaints, and escalations professionally, ensuring timely resolution and high customer satisfaction. • Manage front office operations, including reception, visitor management, appointment scheduling, and customer interactions. • Coordinate with housekeeping, front office, maintenance, and other departments to ensure seamless operations. • Prepare daily, weekly, and monthly operational reports. • Ensure adherence to company policies, SOPs, and safety standards. • Train, guide, and monitor operational staff to improve productivity and service quality. • Maintain adequate staffing levels and oversee attendance, shift planning, and performance monitoring. • Identify operational improvement opportunities and implement process enhancements. Required Qualifications • Bachelor's degree in Business Administration, Hospitality Management, or a related field. • 3–7 years of experience in operations management, facility management, hospitality, or healthcare operations. • Strong leadership and team management skills. • Excellent communication and customer service abilities. • Good knowledge of housekeeping operations and front office management. • Experience in collections and customer query resolution. • Proficiency in MS Office and operational reporting. • Strong problem-solving and organizational skills. Key Skills Operations Management • Housekeeping Management • Floor Management • Front Office Management • Customer Relationship Management • Collections & Billing Follow-up • Complaint & Query Handling • Team Leadership • Communication Skills • Time Management • Reporting & Documentation • Process Improvement
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