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Distributed Cloud Security Support Engineer I

Min Experience

1 years

Location

Hyderabad (SEZ), remote

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

Join F5's team to support distributed cloud security solutions and help customers securely deliver applications globally. This role blends customer support with technical engineering to resolve complex issues, improve product reliability, and ensure customer success in a fast-paced SaaS environment. Key Responsibilities: Troubleshoot and resolve customer issues related to distributed cloud security Provide support via phone, email, Slack, and web portals Document solutions with technical notes, case studies, and knowledge base articles Collaborate with sales, engineering, and development teams Manage critical security incidents and coordinate fixes Recommend improvements for supportability and system reliability Skills & Qualifications: Strong understanding of IT operations, networking, and security incident management Experience with routing, switching, and Layer 7 protocols Familiarity with container technologies like Docker and Kubernetes Knowledge of data formats: XML, JSON, YAML Public cloud experience preferred (AWS, GCP, Azure) Experience with security products (Firewalls, WAFs, DDoS mitigation) Ability to read scripting and automation languages (Python, Shell, Ansible) Excellent communication skills in English (verbal and written) Strong organizational skills and ability to multitask Willingness to work outside normal business hours occasionally Bachelor's degree or equivalent experience in a technology field

About the company

F5 Networks delivers secure, scalable application services and protects digital businesses worldwide. Known for a people-first culture, F5 encourages diversity, inclusion, and career growth in a hybrid work environment.

Skills

IT operations
networking
security incident management
routing
switching
Layer 7 protocols
container technologies
Docker
Kubernetes
data formats
XML
JSON
YAML
public cloud
AWS
GCP
Azure
security products
Firewalls
WAFs
DDoS mitigation
scripting
automation languages
Python
Shell
Ansible