F.H. Paschen has over 115 years of experience in the construction industry. You’ve driven on highways we paved, you’ve travelled through airports we modernized, you’ve commuted through rail stations we constructed, and your children learn in schools we built. But we are MORE than that. We offer MORE Versatility—as we work in any industry, offering any delivery method and service. We operate with MORE Tenacity—as we maneuver through tight schedules, spaces, and budgets. We provide MORE Ingenuity—by creating solutions to solve your greatest challenges. And we perform with MORE Pride—in focusing on safety and quality, and in offering more opportunities for our communities and diverse populations to build with us. We deliver far more than just on time and on budget—we deliver with MORE Paschen.
The way in which urban infrastructure is conceived, planned, and implemented, can have a profound effect on the communities it serves. Transit projects, in particular, represent long-term infrastructure investments that are likely to serve millions of people over time. Not only do those projects require careful planning and design, they also must be built to last. Our extensive experience across a wide variety of projects with transit agencies, as well as our broad range of construction skills, focus, and dedication, puts us in a unique position to be highly successful—even when projects are long and challenging.
Position Overview:
The Support Specialist I is responsible for direct and remote end user support of software and hardware including mobility solutions. Applicants must be able to work efficiently and independently in a team environment to resolve assigned issues accurately and in a timely fashion to best support all levels of the end-user community.
Assigned Responsibilities:
- Troubleshoot and diagnose production problems; correct identified problems; work directly with management and end users to solve issues.
- Deploy new hardware and software to users and troubleshoot existing issues on both PC and smartphone platforms.
- Maintain documentation of solutions and proactively update users with latest information to avoid common issues.
- Manage and support remote locations including on-site configuration of networking equipment to maintain reliable connectivity with the main office.
- Manage user accounts including addition and removal of users, management of mailboxes, and configuration of voice-over-IP telephony system.
- Maintain accurate backups of production systems
- Perform other miscellaneous duties as assigned.