Compliance Customer Operations Agent

About Us

Félix is a chat-based platform that enables Latinos in the US to send money home, pioneering remittance services via WhatsApp. We combine Blockchain and Artificial Intelligence to disrupt how remittances are done today and build the future of cross-border payments.

By joining Félix, you will be part of the most innovative company in the cross-border payment industry. We recently received investment from top VCs from Silicon Valley, Europe, and Latam, as well as we won Blockchain and AI innovation and application awards at the Wharton Business School. In 2024, Félix was selected as “Endeavour Entrepreneur” by its global network and was a recipient of the CrossTech Fintech Startups Award. You will be joining the journey to build a financial platform and become a companion to the Latino community in the United States!

We're obsessed with our customers, and we're building a product that truly empowers them. We are a team of extremely talented high performers, loyal to each other, and committed to providing a magical experience to all our users. We're all owners, driven by a shared vision to create sustainable value. We move with urgency and focus, always striving for excellence and exceeding expectations.

To be successful in this role, you must be dynamic, autonomous, collaborative, and curious as we create new user experiences, improve existing products, and develop the Félix platform that will empower millions of Latinos in the United States like no other company does at the moment.

Key Responsibilities

• KYC Review & Verification:
• Review customer documents (ID, proof of address, etc.) to verify their identity and ensure they meet internal and external regulatory requirements.
• Ensure timely and accurate document processing to maintain a smooth onboarding experience for customers.
• Partner Communication:
• Liaise with disbursement partners to share necessary information on verified customers.
• Provide regular updates and ensure all compliance documentation is accurately transferred.
• Compliance Support:
• Stay up to date with KYC and AML (Anti-Money Laundering) regulations.
• Report and escalate any discrepancies or issues in customer documentation to the specialized compliance team.
• Data Maintenance:
• Ensure all compliance records are accurately maintained in our systems, following internal indexing and archiving procedures
• Assist in auditing compliance records periodically to ensure continued adherence to regulatory guidelines.
  

Requirements

• Education: Graduate from any Business Major
• Fluent in English (oral & written)
• Have knowledge or experience of the remittance industry and customer support roles
• Experience with G Suite products
• Open to working on weekends
• Good communication skills
• Friendly and outgoing personality
• Willingness to learn and adapt to various schedules
• Able to adapt to a fast-paced environment
• Open to working on several weekends
  
  

What We Offer

• Competitive salary
• IMSS
• Infonavit
• PTO
• Year-end bonus (aguinaldo)
• Remote work environment
• Empowering opportunities for growth in a dynamic entrepreneurial environment
  
  

Equal Opportunity Employer

At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

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